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Skills

  • CMS star rating augmentation
  • Lean Six Sigma frameworks in healthcare
  • Therapy programs
  • Drug utilization review
  • Effective communication in care coordination
  • Training and mentoring
  • Hiring and recruitment
  • Patient education and counseling
  • Multidisciplinary team coordination and facilitation
  • Data-driven decision making

Work Experiences

  • Addressed clinical nonconformities.
  • Achieved 17% adherence to patient care benchmarks.
  • Co-chaired the Quality Steering Committee, leading initiatives that contributed to Innovation Award for hospital-wide improvements in patient care in Portland.
  • Achieved a 10% increase in CMS star ratings.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved a 77% improvement.
  • Achieved results within 18 months.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved full compliance within 6 months.

Summaries

  • Pursuing a similar position that requires a lot of focus and dedication.
  • Achieved a 55% reduction in medical errors.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Bringing a successful career history of more than 10 years to the table.
  • Achieved Outstanding Service Award for outstanding adherence to CMS requirements.
  • Entry-level Pharmacy Manager with exceptional vendor management and workflow optimization knowledge.
  • Exceptional communicator and proven problem solver.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.

Accomplishments

  • Established a continuous quality improvement framework, enabling engineering to implement real-time corrective actions and boost patient satisfaction scores by 51%.
  • Collaborated with financial departments on value-based purchasing initiatives, leading to increased reimbursements totaling $11 annually.
  • Led internal department assessments, providing actionable feedback that resulted in 38% adherence to state and federal patient care regulations.
  • Led quality improvement project that reduced patient wait times in the emergency department by 12 minutes through process standardization.
  • Worked concurrently with Infection Control to launch a hygiene initiative that reduced hospital-associated infections (HAIs) by 53%.
  • Resolved product issue through consumer testing.
  • Coordinated mock audits that led to increased compliance preparedness and a decrease of corrective actions by 4 items during official inspections.
  • Developed and presented comprehensive reports on quality metrics to C-suite leadership, leading to data-driven changes and an overall increase of 43% in quality scores.
  • Monitored clinical variance reports, coordinating timely corrective actions that achieved a reduction in variances by 72% over two years.
  • Implemented a Care Management program which improved the continuity of care and increased patient satisfaction by 71%.

Affiliations

  • Healthcare Compliance Association (HCCA)
  • World Health Organization (WHO) Collaborating Center for Patient Safety
  • American Marketing Association
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Project Management Institute (PMI), Healthcare Project Management Chapter
  • Healthcare Financial Management Association (HFMA)
  • American Nursing Informatics Association (ANIA)
  • Jaycees
  • Project Management Institute

Certifications

  • ServSafe
  • CompTIA Security+
  • AHIMA Registered Health Information Administrator (RHIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Clinical Documentation Specialist (CCDS)
  • Certified Electronic Health Records Specialist (CEHRS)
  • CompTIA A+ Technician
  • Certified Hospital Emergency Coordinator (CHEC)
  • Certified Joint Commission Professional (CJCP)
  • Accreditation Certified Professional (ACP)

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