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Skills

  • Behavioral Intervention Strategies
  • Emergency response (CPR, First-Aid, CPA)
  • Communications
  • Event coordination and management
  • Behavior modification techniques
  • First Aid/CPR
  • Group activity facilitation
  • Attention to detail in care standards
  • Crisis intervention management
  • Collaboration with healthcare professionals

Work Experiences

  • Learned process improvement and risk assessment to help with office needs.
  • Achieved results over 18 months.
  • Kept my method knowledge up to date by doing performance reporting and team leadership.
  • Used Jira to compile data gathered from various sources.
  • Counseled 10+ residents and served as a liaison between residents and community programs and organizations at a retirement community and assisted living facility.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved results within 6 months.
  • Achieved reduction over two years.
  • Achieved a 57% improvement in care accuracy.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Competent in applying campus policies in a fair and consistent manner.
  • ITIL certified
  • Strategic thinker with expertise in vendor management.
  • Strong technical skills and experience in data analysis.
  • Resident assistant who can help students navigate and integrate into category and metric aspects of campus life.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • Adapted to resident needs.
  • Capable of updating logs and reports in a timely and accurate manner.
  • Asana and QuickBooks experts with exceptional interpersonal skills.

Accomplishments

  • Contributed to reducing cottage operational costs by $9 over 16 months by streamlining household supply management and procurement.
  • Collaborated in a multidisciplinary team that increased the quality of care assessments by 80% and reduced medication errors by 48%. Awarded Innovation Award for leadership.
  • Led key initiatives to improve end-of-life care coordination, providing compassionate support and lowering resident family complaints by 36% within several months.
  • Introduced a personalized assisted living care plan review, resulting in improved resident outcomes and reducing incident reports by 37% over the past year.
  • Trained and mentored new staff members, increasing team efficiency by 60% and fostering a collaborative and supportive work environment.
  • Led the creation of a resident recognition program, boosting resident well-being and social participation by 15% over 18 months.
  • Assisted in managing crisis situations with calm and effective intervention, ensuring the safety and emotional well-being of 5 residents.
  • Organized social and holiday-themed events, increasing resident participation by 84% and boosting overall morale across the cottage community.
  • Developed strong relationships with residents, retaining 45% of long-term residents, which contributed to consistently high occupancy rates.
  • Developed and facilitated activities catered to residents with cognitive impairments, resulting in 83% increased engagement across specified therapeutic programs.

Affiliations

  • Member, Association for Residential Resources in Family Homes (ARRF), metric
  • Graduate, De-escalation Techniques Workshop - Chicago, 2024
  • Member, National Alliance on Mental Illness (NAMI) method
  • Graduate, Peer Support Specialist Training Program, 2020
  • Member, Coalition for Behavioral Health Advocacy (CBHA), method
  • Graduate, Trauma-Informed Care Workshop Series, Certified by Lakeside Partners, 2016
  • Volunteer, Meals on Wheels Program, Atlanta, category
  • Member, American Counseling Association (ACA) standard
  • Participant, National Social Work Month Recognition Events, Seattle, 2019
  • Certified, Crisis Intervention Team (CIT) - Mental Health Advocacy Program, 2015

Certifications

  • Psychiatric Rehabilitation Practitioner (CPRP)
  • First Aid/CPR
  • Certified Activity Director (ADC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)
  • Child and Youth Care (CYC) Certification
  • CompTIA Security+
  • QMAP (Qualified Medication Administration Personnel) Certification
  • Essentials of Youth Care Work Certification
  • Microsoft Certified Systems Engineer (MCSE)

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