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Skills

  • Framework equipment
  • Delegation
  • Employee reviews
  • First Aid/CPR
  • MS Office
  • Revenue growth strategy
  • Client relationship management
  • Communications
  • Business operations
  • Product development

Work Experiences

  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $5.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 6 months.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in 6 months.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Used team leadership and vendor management to cultivate and strengthen long-term client relationships.
  • Increased profits by 5% in one year through a restructure of the business line.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • With 12 years of experience planning, leading, and improving vendor management functions, I am an enthusiastic leader.
  • Expertise in technology and product development.
  • Known for leading standard employees to complete category tasks and for success in method industries.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client Business Manager with 5 years of successful client relations and team leadership experience.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Client Business Manager and outstanding performer in process improvement and risk assessment.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Spearheaded initiatives to minimize operational bottlenecks, reducing average churn rates by 39%.
  • Regularly communicated with cross-department teams to resolve key client issues, leading to a 63% improvement in issue resolution metrics.
  • Advocated for client-first process changes that drove a 17% increase in customer satisfaction, measured through post-service surveys.
  • Developed an actionable insights dashboard to help senior leadership reduce operational costs by $4 over the past year.
  • Orchestrated quarterly performance reviews for high-profile clients, leading to business growth of $6 and a 46% increase in recurring revenue.
  • Implemented new customer journey mapping techniques that resulted in 36% fewer pain points as reported in client feedback.
  • Successfully introduced process improvements across multiple teams, improving time-to-market delivery speed by 18%.
  • Implemented a revised client engagement model, resulting in a 77% improvement in KPIs such as resolution time and overall customer feedback.
  • Led cross-functional teams in resolving complex escalations, slashing response times by 72% while consistently achieving client Net Promoter Scores (NPS) of 7+.
  • Developed and tracked performance metrics using advanced Excel-based dashboards, facilitating better decision-making for 14 client accounts.

Affiliations

  • Project Management Institute
  • National Association for Business Economics
  • Jaycees
  • American Medical Informatics Association
  • American Marketing Association
  • Society for Human Resource Management in Customer Delivery (SHRM-CD)
  • Project Management Institute (PMI) – Denver Branch
  • Commercial Excellence Network (CEN)
  • International Association of Contract and Commercial Management (IACCM)
  • Association of Information Technology Professionals

Certifications

  • SAFe for Teams Certification (Scaled Agile Framework) 2017
  • CompTIA Security+
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Contract and Commercial Management Practitioner (CCMP) by IACCM
  • Certified Manager (CM) by the Institute of Certified Professional Managers
  • CompTIA Network+
  • ServSafe

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