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Skills

  • Security monitoring
  • Billing and reimbursement processes
  • Team management
  • Laboratory Practices
  • Project organization
  • Process improvement
  • Pharmacist support
  • Inventory management and optimization
  • FDA and ICH Guidelines
  • Team building

Work Experiences

  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Calibrated pharmacy equipment.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Assisted customers during high-traffic periods.
  • Assisted in the roll-out of a new online prescription management platform.
  • Advised customers on contraindications.
  • Coordinated real-time inventory review.
  • Kept track of inventory levels in order to alert pharmacists to shortages and make resupply easier.
  • Awarded Employee of the Year for customer excellence.

Summaries

  • Accomplished in reducing pharmacy claim rejections by 23%, streamlining insurance billing processes to ensure faster reimbursements.
  • Senior Pharmacy Assistant alert with 17 years of experience performing day-to-day tasks in active pharmacy settings.
  • Adhered to HIPAA regulations.
  • Collaborative and detail-oriented.
  • Achieved 58% reduction in patient wait times.
  • Achieved consistent audit success.
  • Contributed to greater pharmacy reputation.
  • Awarded Excellence Award for innovative approaches.
  • Senior Pharmacy Assistant with 15 years of successful process improvement and cross-functional collaboration experience.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.

Accomplishments

  • Resolved customer inquiries within an average of one year, leading to a 62% improvement in patient satisfaction scores.
  • Facilitated prescription refill programs that resulted in a 76% decrease in prescription abandonment rates.
  • Provided in-depth training to 2 new junior assistants, contributing to their advancement and increased operational coverage.
  • Achieved PMP compliance across the pharmacy team in one year, improving audit readiness.
  • Collaborated with team of 13 in the development of method.
  • Coordinated special pharmaceutical events such as health screenings, increasing foot traffic in the pharmacy by 17 in a given week.
  • Utilized comprehensive pharmacy software to maintain accurate patient records, reducing discrepancies in medication orders by 45%.
  • Introduced a process for controlled substance inventory audits that detected and resolved discrepancies within the past year.
  • Implemented customer feedback loop via surveys, improving the pharmacy Net Promoter Score (NPS) by 42%.
  • Implemented new online prescription management system, resulting in 61% increase in customer engagement and improved satisfaction ratings.

Affiliations

  • Moderated panel at the Annual Pharmacy Expo, 2023
  • Participant, Washington Pharmacy Technicians Association
  • International Pharmaceutical Federation (FIP)
  • Society of Women Engineers
  • Project Management Institute
  • Mentor, Pharmacy Technician Peer Training Program, 2022
  • International Council of Nurses
  • Attendee, Pharmacy Continuing Education Seminar, Chicago, 2022
  • Published contributor to procedure on process, 2022
  • Freemason

Certifications

  • Certified Pharmacy Billing Specialist (CPBS) - procedure
  • CompTIA Security+
  • Certified Pharmacy Operational Manager (CPOM) - method
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • CompTIA A+ Technician
  • Medication Therapy Management Certification - initiative
  • Certified Business Analysis Professional (CBAP)
  • Certified Specialty Pharmacy Certification (CSP) - initiative
  • Inventory Control Specialist - method

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