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Skills

  • Food and beverage pairing
  • Flexibility
  • Memorizing product codes
  • Service-oriented mindset
  • Employee training
  • Menu knowledge
  • Excellent customer service
  • Bartending expertise
  • Courteous and professional demeanor
  • Organizational skills

Work Experiences

  • Collaborated on hiring and firing decisions with management.
  • Served as a liaison between the head of kitchen and the front of house to keep everyone informed about menu changes, special requests, and 86'd items.
  • Developed knowledge of products and sales items to answer shoppers' questions.
  • Returned to the store with empty carts in hand.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Kept a high level of cleanliness and sanitation.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • Created and maintained a pleasant working environment.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.

Summaries

  • Leader who inspires others and solves problems.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Passionate about creating new dishes and increasing kitchen efficiency.
  • Client relations, team leadership, and data analysis are all skills that this versatile leader possesses.
  • Framework, standard, and category are all available.
  • Store Manager with 9 years of experience in grocery and natural foods stores.
  • Strong leader with extensive experience managing employees and resolving issues such as inventory, kitchen slowdowns, customer satisfaction, and method.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Dedicated food service manager with 10 years of experience managing standard staff and operations.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Orchestrated team efforts during peak hours, successfully handling 7% over capacity without compromising service or guest satisfaction.
  • Consistently held the position of best performing store in the region.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Reduced staffing coverage gaps during peak times by introducing a flexible scheduling system, improving coverage accuracy by 50%.
  • Played a pivotal role in reducing food waste by 73% through inventory optimization and better portion control.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Successfully implemented a new table booking system that increased guest seating efficiency by 32% during peak hours.
  • Created a strategic seating rotation that maximized table usage, decreasing guest wait times by 12 minutes during peak hours.
  • Slashed average table turn times by 5 minutes by streamlining communication between front and back of house teams.
  • Negotiated and implemented new vendor contracts, reducing overall supply costs by 52% and increasing profit margins.

Affiliations

  • Trained in Conflict Resolution for Hospitality Managers through Summit Group in 2020
  • Participated in the National Wait Staff Association (NWSA) training on guest service and personal touch strategies
  • Attended 2017 National Conference on Restaurant Management, enhancing knowledge of trend analysis and customer satisfaction strategies
  • Earned the Certificate of Exceptional Customer Service Management – Cedar Works, 2015
  • Contributing Member of the Food Service Training Association (FSTA), providing guidance on staff coaching and mentorship programs
  • Active participant in the Restaurant Manager Forum - Portland, providing best practices for leading high-performing dining teams
  • Member of the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) since 2024
  • Contributing member of the Culinary Institute of America’s Member Alumni Association from 2016 to 2015, networking with professionals
  • Completed Hospitality Cash Flow Management Course at Ironclad Systems, improving revenue and cost-saving strategies
  • Active participant in local Chamber of Commerce events, supporting business growth efforts within the dining industry

Certifications

  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Certified Alcohol Awareness Trainer – Lakeside Partners
  • American Academy of Financial Management (AAFM)
  • Certified Meeting Professional (CMP) - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Dining Room and Banquet Management Certificate – Ironclad Systems
  • Certified Professional in Catering and Events (CPCE) – procedure
  • Certificate in Hotel Revenue Management – eCornell
  • Certified Restaurant Facility Professional (CRFP) – program
  • First Aid/CPR

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