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Skills

  • Customer relationship management
  • Organization
  • Account management
  • Customer satisfaction improvement
  • Policy and procedure development
  • Healthcare benefits management
  • Cost reduction and budget optimization
  • Document audits and error reduction
  • Process improvement
  • Employee engagement strategy

Work Experiences

  • Achieved a 60% success rate.
  • Achieved resolution within the past year.
  • Analyzed yearly employee benefits satisfaction surveys.
  • Achieved improvement within two years.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Transported SAP to 18 months customer locations.
  • Achieved 59% increase in employee participation.
  • Updated personnel handbooks and individual records to keep the files accurate and detailed.
  • Collaborated with cross-functional teams.
  • Collaborated with HR and insurance providers.

Summaries

  • Achieved 72% improvements in participation.
  • Complete in-depth assessments with streamlined, logical systems to support procedure requirements.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Collaborative problem solver.
  • Conducted benefits satisfaction surveys.
  • Within Miscellaneous, senior Specialty Benefits Coordinator and outstanding performer in client relations and strategic planning.
  • Strong project management skills and a data-driven approach characterize this decisive leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 40% success improvement rate across 15 cases.
  • Built strong vendor relationships.

Accomplishments

  • Liaised with external benefits vendors to reconcile 3 discrepancies, achieving 22% more accurate billing statements.
  • Collaborated with legal and compliance teams to review and update benefits materials, ensuring full compliance with state and federal laws.
  • Developed multimedia training modules for benefits education, which improved employee self-service capabilities and reduced inquiries by 57%.
  • Led the implementation of a new benefits management system, resulting in a 17% reduction in benefits processing errors.
  • Collaborated with HR leadership to establish a more cost-effective benefits structure, reducing annual benefits costs by $17 while maintaining 54% employee satisfaction.
  • Managed benefits inquiries from 15 employees, resolving 60% of issues on first contact and improving overall employee support satisfaction.
  • Created customized benefits reports for HR leadership, enabling data-driven decisions that improved employee satisfaction with benefits by 82%.
  • Regularly audited benefits data, ensuring 62% data accuracy and minimizing discrepancies during payroll integration.
  • Developed a benefit claims escalation protocol that reduced the resolution time by 16 days and improved claims processing satisfaction by 74%.
  • Successfully coordinated a new tuition reimbursement program for continuing education, resulting in a 64% increase in employee retention post-enrollment.

Affiliations

  • Human Capital Institute (HCI)
  • National Wellness Institute (NWI)
  • Association for Talent Development (ATD)
  • WorldatWork - Total Rewards Association
  • Rotary International
  • International Society of Certified Employee Benefit Specialists (ISCEBS)
  • American Medical Informatics Association
  • Society of Government Human Resource Professionals
  • Retirement Services Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Self-Funded Specialist (CSFS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Employee Benefits Specialist (CEBS)
  • Certified Public Accountant
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Group Benefits Associate (GBA)
  • Certified Project Manager (CPM) Beacon Labs - 2018
  • Associate, Reinsurance Administration (ARA)
  • Certified Healthcare Reform Specialist (CHRS)

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