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Skills

  • Healthcare benefits management
  • Benefits administration
  • Organization
  • Customer relationship management
  • Team building
  • Collaboration with HR and insurance providers
  • Data analysis for decision-making
  • Supervision
  • Communications
  • Regulatory compliance

Work Experiences

  • Analyzed yearly employee benefits satisfaction surveys.
  • Certified by Lean in 2017.
  • Collaborated with HR and insurance providers.
  • Achieved a 56% service-level improvement for all employees.
  • Achieved Innovation Award for exceptional accurate benefits enrollment processes, resulting in system and reduced discrepancies by 43%.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Current job descriptions were created to support consistent, market-based systems.
  • Achieved a 60% success rate.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved a 74% improvement in employee satisfaction.
  • Adaptable Specialty Benefits Coordinator.
  • Achieved 72% improvements in participation.
  • Collaborative professional with a record of success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Over a 3-year career, capable Specialty Benefits Coordinator with significant background in cross-functional collaboration.
  • Achieved 58% improvement in employee engagement.
  • Specialty Benefits Coordinator with 6 years of successful data analysis and workflow optimization experience.
  • Collaborative professional with a record of success in building strong vendor relationships, managing benefits claim processing time reduction by 13 days.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully coordinated a new tuition reimbursement program for continuing education, resulting in a 64% increase in employee retention post-enrollment.
  • Developed a benefit claims escalation protocol that reduced the resolution time by 16 days and improved claims processing satisfaction by 74%.
  • Played a key role in negotiating benefits renewals, leading to cost reductions of $5 for the company without impacting value to employees.
  • Identified a gap in dental and vision plan offerings, which led to the integration of additional packages, increasing employee enrollment by 70%.
  • Led initiatives to automate benefits processing tasks, resulting in a time savings of 14 hours monthly across the team.
  • Contributed to the successful negotiation of healthcare premium rates, resulting in a $2 cost savings while improving plan offerings for employees.
  • Collaborated with department heads to ensure seamless benefits communication that led to a 33% improvement in employee participation rates during open enrollment.
  • Presented recommendations on healthcare policy adjustments, contributing to a $18 corporate savings annually.
  • Managed benefits inquiries from 15 employees, resolving 60% of issues on first contact and improving overall employee support satisfaction.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Freemason
  • International Council of Nurses
  • Association for Talent Development (ATD)
  • International Society of Certified Employee Benefit Specialists (ISCEBS)
  • Employee Benefit Research Institute (EBRI)
  • Professional Insurance Agents (PIA)
  • Society of Women Engineers
  • National Association of Social Workers

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Healthcare Consumerism Specialist Certification (HCSC)
  • Project Management Professional (PMP)
  • Fellow, Life Management Institute (FLMI)
  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA Security+
  • Healthcare Compliance Certificate Program
  • Associate, Customer Service (ACS) - Life/Health
  • Certified Health Benefits Specialist (CHBS)

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