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Skills

  • Employee recruitment and onboarding
  • Automated Appointment Systems
  • Team building
  • Time management
  • Regulatory compliance
  • Appointment Coordination & Scheduling
  • Basic Accounting and Budgeting
  • Conflict de-escalation
  • Customer satisfaction improvement
  • Team Leadership

Work Experiences

  • Accomplished this over 6 months.
  • Employees were assigned duties or work schedules to ensure adequate shift coverage.
  • Kept up with business operations in order to keep departments and employees informed about important work-related changes.
  • Conducted weekly staff meetings to discuss performance metrics, customer concerns, and strategic improvements.
  • Achieved a 69% growth in five-star reviews.
  • Achieved a 59% boost in new client bookings.
  • Achieved a 46% increase in service sales.
  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Analytical and data-driven decision-maker.
  • 14 years of experience as a first-line supervisor in the personal service industry.
  • Adhered to top-quality service standards.
  • Conducted education workshops.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Boosted profit margins.
  • Achieved measurable success.
  • Consistently drove improvements in staff performance.
  • Capable of effectively managing time-sensitive client issues, resolving disputes within one year and maintaining a loyal customer base.

Accomplishments

  • Managed day-to-day operational tasks including payroll, appointment scheduling, and product restocking for a fast-paced salon serving over 17 clients monthly.
  • Achieved a 18% increase in premium product sales by training staff on upselling techniques and introducing targeted promotions.
  • Oversaw daily operations of the salon, including the scheduling of 16 clients per day, ensuring seamless customer flow and minimal wait times.
  • Exceeded yearly revenue targets by 56% by identifying growth opportunities through specialized service offerings and product promotions.
  • Onboarded 16 new staff members, ensuring everyone was well-trained in salon procedures, leading to a smooth operational transition.
  • Developed and implemented employee incentive programs, resulting in a 22% productivity increase and greater overall client satisfaction.
  • Developed and implemented workplace productivity tools, enhancing service delivery time by 79% across key salon services.
  • Built strong relationships with local suppliers, securing special pricing and premium products that improved customer satisfaction and retention rates.
  • Collaborated with local businesses to cross-promote services, contributing to a 49% increase in new client appointments over 18 months.
  • Rolled out a new retail strategy that expanded the salon’s product line, increasing retail sales revenue by 65% within the first one year.

Affiliations

  • The Fellowship for British Hairdressing
  • International Council of Nurses
  • Association of Cosmetology Salon Professionals
  • National Association of Barber Boards of America (NABBA)
  • American Hairdressers Association
  • Rotary International
  • Project Management Institute
  • Beauty Council Professional Membership
  • Hair Council
  • Jaycees

Certifications

  • Cosmetology Instructor Certification Illinois
  • National Hairdressers' Federation (NHF) Salon Management Diploma
  • First Aid/CPR Certified
  • Certified Salon Business Owner (CSBO)
  • MiladyPro Salon Management Certification
  • Certified Salon Professional Manager (CSPM)
  • Certified Customer Service Specialist (CCSS)
  • CompTIA Security+
  • Leadership Certification for Managers Meridian
  • Google Certified Professional Cloud Architect

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