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Skills

  • Staff training and development
  • First Aid/CPR
  • Employee performance evaluations
  • Marketing strategy
  • Absenteeism reduction
  • Visual merchandising
  • Upselling techniques
  • KPI improvement analysis
  • Foot traffic increase strategy
  • Program equipment

Work Experiences

  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Conducted research to find appropriate answers to customer questions.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved 70% improvement in individual KPIs.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Aligned with corporate marketing initiatives.
  • Achieved a 82% improvement in new hire retention rate.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Returned change and currency and processed debit and credit card payments with a 12% accuracy rate.

Summaries

  • Willing to put strategic planning knowledge to work for a well-established company in the Miscellaneous sector.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Accomplished supervisor with a rich background in training staff.
  • Achieved above-target sales performance.
  • Apparel Supervisor with 15 years of successful strategic planning and budget management experience.
  • Achieved storewide display compliance.
  • Accomplished professional with a track record of achieving peak sales performance.
  • Achieved 45% sales growth.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Achieved a 30% reduction in turnover.

Accomplishments

  • Collaborated with the buying team to proactively adjust stock orders based on upcoming market trends, reducing excess stock by 78%.
  • Enhanced budget management by reducing unnecessary overtime costs by 40% through improved workforce planning.
  • Documented and resolved framework which led to standard.
  • Improved inventory turnover by forecasting sales trends and reducing overstocks by 32% through more accurate buying decisions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the roll-out of a new POS system, reducing transaction time by 70% and enhancing the customer experience.
  • Successfully supervised a team of 5 employees, maintaining a cohesive workforce during seasonal fluctuations.
  • Achieved a 45% improvement in stock accuracy by introducing a cycle-counting regimen and refining inventory protocols.
  • Reduced onboarding time by 8% by developing efficient training materials for new hires, contributing to smoother team integration.
  • Partnered with corporate merchandising teams to design a localized store layout that drove regional sales growth of 22%.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Apparel Federation (IAF)
  • Cotton Incorporated Conference
  • The Association of International Product Marketing (AIPM)
  • Certified in Fashion Retail Management (CFRM)
  • Freemason
  • Retail Leaders Industry Association
  • Association for Computing Machinery
  • National Association of Social Workers
  • Global Association for Retail Marketing (GARM)

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Manager (CRM) by Brightline
  • Certified Inventory Specialist (CIS) by Vantage
  • Certified Inventory Control Specialist (CICS)
  • Certificate in Visual Merchandising and Store Design Brightline 2019
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Supervisor (CRS)
  • Customer Experience Management (CEM) Certification

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