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Skills

  • Bilingual in Mandarin and English
  • Compassionate communication
  • Learning disability awareness
  • Intake assessment
  • Data entry
  • Public speaking ability
  • Conference presentation
  • Curriculum development
  • Expertise in crisis intervention techniques
  • Appointment scheduling

Work Experiences

  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Wrote
  • Answered phones and gave new clients the paperwork they needed to begin service.
  • Worked with patients who had dual diagnoses and developed treatment and rehabilitation plans for them.
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Managed
  • Assisted clients in gaining a better understanding of their illnesses and treatment options.
  • Kept track of client movement on and off the unit by recording their arrival and departure times and locations.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.

Summaries

  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • Ready to apply 16 years of experience to a new position that will be rewarding.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Versatile
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Articulate
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Motivated professional capable of managing and monitoring member and group eligibility information.

Accomplishments

  • Received advanced clinical training in treating children with procedure and learning disabilities at method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 13% over two years.
  • Published author of procedure in the spring 2015 issue of the Journal of College Counseling.
  • Created accurate intake documentation that reduced case file errors by 71% through regular audits and training.
  • Developed custom intake solutions for special-needs populations, reducing average processing time by 7 minutes per client.
  • Participated in conflict resolution training, which decreased client disputes during intake by 47% in the first several months.
  • Founder and director of Summit Group specializing in the treatment of category.
  • Led a team to implement an electronic intake system, reducing manual data entry errors by 30%
  • Trained staff on updated HIPAA compliance protocols, resulting in 39% improvement in data privacy adherence.

Affiliations

  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Medical Group Management Association (MGMA)
  • American Marketing Association
  • Alliance for Health Policy and Systems Research
  • American Case Management Association (ACMA)
  • American Association of Professional Coders (AAPC)
  • Women's Healthcare Executive Network
  • American Academy of Medical Management (AAMM)
  • American College of Healthcare Administrators (ACHCA)

Certifications

  • Certified Healthcare Financial Professional (CHFP), granted by the Healthcare Financial Management Association (HFMA)
  • First Aid/CPR Certified
  • Certified Financial Counselor (CFC), issued by the National Association of Certified Credit Counselors (NACCC)
  • Health Information Technology (HIT) Certification, achieved through the American Health Information Management Association (AHIMA)
  • Certified Patient Service Technician (CPST), provided by procedure
  • Licensed Clinical Social Worker (LCSW)
  • Certified Electronic Health Records Specialist (CEHRS), certified by the National Healthcareer Association (NHA)
  • Google Certified Professional Cloud Architect
  • Certified Income Maintenance Worker (CIMW), achieved through Ironclad Systems
  • Medical Office Administrative Specialist Certification, available through the American Medical Technologists (AMT)

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