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Skills

  • Applicant engagement
  • Crisis intervention
  • Anxiety disorder expertise
  • Client relations
  • Obsessive-compulsive disorder proficiency
  • Resource information
  • Licensed-eligible MFT-Intern
  • Standard education
  • Skilled in intake interviewing
  • Mental Health instruction

Work Experiences

  • Communicated with people from various cultures and backgrounds during the application process.
  • Advised
  • Psychodynamic, family systems, cognitive behavioral, and lifespan integration psychotherapy were among the techniques I referenced and used.
  • Implemented risk-assessment and mitigation strategies that were appropriate for the situation.
  • Decided whether or not clients should be counseled or referred to other professionals.
  • Used social media platforms such as initiative and process to promote and market services.
  • Wrote
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Devised policies for identifying clients' social and emotional needs that are medically related.

Summaries

  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Inquisitive Intake Specialist with 11 years of experience managing new client assessment tasks.
  • Qualifications for Teaching: Qualified to teach standard.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Versatile
  • Focused on customer service
  • Deadline-driven
  • Consultant psychiatrist for adolescent treatment group homes, both inpatient and outpatient.

Accomplishments

  • Documented and resolved system which led to method.
  • Created accurate intake documentation that reduced case file errors by 71% through regular audits and training.
  • Collaborated with healthcare providers to enhance intake workflows, increasing patient satisfaction scores by 75% points.
  • Managed the intake of 14 clients per day, maintaining a 47% success rate in eligibility verification and benefit approvals.
  • Collaborated with team of 17 in the development of initiative.
  • Integrated new intake protocols driven by regulatory updates, achieving a 40% reduction in compliance-related intake errors.
  • Played a key role in the development of an intake referral system, increasing partnership agreements with outside healthcare providers by 66%.
  • Led cross-functional team in process mapping of client intakes, identifying and eliminating unnecessary steps, cutting overall intake times by 76%.
  • Conducted outreach to underserved communities, resulting in a 77% rise in new patient enrollments over 18 months.
  • Created standardized intake templates that decreased onboarding inconsistencies by 73%, ensuring all teams adhered to the same procedures.

Affiliations

  • Lions Club
  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Medical Staff Services (NAMSS)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • International Association of Privacy Professionals (IAPP)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Group
  • Customer Service Professionals Network
  • Rotary International
  • American Case Management Association (ACMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Case Manager (CCM) by the Commission for Case Manager Certification (CCMC)
  • Licensed Clinical Social Worker (LCSW)
  • Salesforce
  • Certified in Healthcare Privacy and Security (CHPS), managed by the American Health Information Management Association (AHIMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Access Associate (CHAA), accredited by the National Association of Healthcare Access Management (NAHAM)
  • Certified Resource Specialist (CRS), earned through the American Association of Family & Consumer Sciences (AAFCS)
  • Certified Managed Care Nurse (CMCN), conferred by the Managed Care Association of America (MCAA)
  • Certified Patient Service Technician (CPST), provided by procedure

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