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Skills

  • Risk mitigation in acute psychiatric cases
  • Anxiety disorder expertise
  • Critical incident response management
  • Learning disability awareness
  • Coordination of discharge planning
  • Knowledge of juvenile justice system
  • Group therapy facilitation for dual diagnoses
  • Biopsychosocial assessments
  • Client treatment planning and evaluation
  • Collaboration with law enforcement and emergency responders

Work Experiences

  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Applied strategies in Raleigh setting.
  • Conducted sessions over a 6-month period.
  • Supervised individual and family therapy sessions for children ranging in age from 5 to 10.
  • Was in charge of a caseload of 6 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Advocated for mental health patients in court.
  • Achieved a 43% housing retention rate.
  • Collaborated with multidisciplinary teams.
  • Conducted risk assessments for individuals expressing suicidal ideations, intervening in over 5 emergencies within several months.
  • Continually exceeded patient safety benchmarks, leading to a 32% decrease in seclusion and restraint usage in Portland.

Summaries

  • Achieved a 29% success rate in housing retention.
  • Successful in bringing expertise to bear on improving care delivery.
  • Consistently achieved above-average client satisfaction rates of 30% by providing empathetic and timely crisis response and ongoing support.
  • Preparing and maintaining detailed treatment records and reports is a strong suit.
  • Conducted over 13 risk assessments.
  • Mental Health Counselor with 12 years of experience in healthcare who focuses on the needs of her clients.
  • Collaborated with healthcare professionals to improve outcomes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 65% housing retention rate for clients with severe mental illness.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and implemented a rapid intake protocol for mental health crises, reducing patient wait time by process at framework.
  • Provided on-call crisis services during after-hours shifts, maintaining an average response time of program per case, improving coverage consistency by 66%.
  • Documented and resolved metric which led to framework.
  • Resolved product issue through consumer testing.
  • Authored comprehensive crisis intervention guidelines for Ironclad Systems, implemented in 2 regional clinics, improving response time by 79%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed incident documentation protocols to track patient crisis events, leading to more streamlined reporting and 21% increase in service quality assurance.
  • Implemented family-involvement initiatives in crisis de-escalation, resulting in improved patient support networks and a 72% increase in recovery rates.
  • Developed motivational interviewing techniques to increase patient engagement, leading to a 55% success rate in treatment adherence.
  • Led therapeutic sessions for PTSD patients using trauma-informed care, reducing acute symptoms by 23% after the past year.

Affiliations

  • Clinical Social Work Association (CSWA)
  • International Association of Trauma Professionals (IATP)
  • International Association of Psychosocial Rehabilitation Services (IAPSRS)
  • Crisis Text Line Volunteer 2021
  • Association for Professional Behavioral Analysts (APBA)
  • International Society of Psychiatric-Mental Health Nurses (ISPN)
  • Association of Information Technology Professionals
  • National Board for Certified Counselors (NBCC)
  • Employee Assistance Professionals Association (EAPA)
  • Project Management Institute

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Grief Counseling Specialist (CGCS) – American Academy of Grief Counseling
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Crisis Intervention Team Certification (CIT) – National Alliance on Mental Illness (NAMI)
  • Advanced Certified Dementia Practitioner (ACDP) – National Council of Certified Dementia Practitioners (NCCDP)
  • Certified Pain Management Counselor (CPMC) – The American Institute of Health Care Professionals (AIHCP)
  • Cultural Competency Certification – Lakeside Partners or Washington
  • Certified Mental Health First Aid Provider - National Council for Mental Wellbeing

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