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Skills

  • Relationship development
  • Operational improvement
  • Government policy regulations
  • Border security protocols
  • Operational process optimization
  • Tax and duty fee requirements
  • Team building
  • Counterfeit currency identification
  • Fraud detection and prevention
  • First Aid/CPR

Work Experiences

  • Achieved a 63% decrease in procedural errors.
  • Assessed shipments to determine the amount of duty and taxes due, completed the necessary paperwork, and informed individuals of their responsibilities.
  • Awarded in 2016.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Checked immigration documents for accuracy, asked questions, and reported any discrepancies to authorities for further investigation.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Analyzed biometric data, including fingerprint and facial recognition systems, to verify identities and reduce unauthorized entries.
  • Assisted in processing over 10 travelers daily by evaluating their documentation, ensuring legal compliance, and facilitating smooth border entry at Austin.
  • Collaborated with customs officers to process shipments, ensuring compliance with the framework Trade Agreement, and reducing clearance time by 57%.
  • Aimed at dismantling smuggling rings.

Summaries

  • Avoided unauthorized entries.
  • Committed to the safety and efficiency of border operations, facilitating 20% faster traveler processing using technology-driven solutions such as QuickBooks.
  • Committed to public safety.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Collaborated with canine units and customs officers.
  • Adept at conflict resolution.
  • Captured traveler experiences through organized surveys.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Student Border Services Officer with 15 years of successful risk assessment and data analysis experience.
  • Achieved a 78% spot-check success rate.

Accomplishments

  • Monitored and reported over 9 suspected cases of contraband during surveillance operations, leading to 69% successful interceptions.
  • Enhanced passenger experience by introducing real-time alerts, reducing passenger wait times by 85% and improving operational flow.
  • Managed the collection and reporting of data on 5 incidents, providing useful analytics to the enforcement division.
  • Executed random checks and detained 13 individuals for attempting unauthorized entry, enhancing national security efforts.
  • Successfully completed ITIL on security breach management, leading to improved response protocols within the department.
  • Achieved ITIL in contraband detection, leading to 69% improved detection accuracy during inspections.
  • Documented and resolved category which led to process.
  • Provided exceptional assistance to travelers from over 11 countries, ensuring thorough understanding of entry procedures and legal requirements.
  • Developed a traveler feedback platform, boosting traveler satisfaction by 47% and contributing to improved public perception of border services.
  • Assisted in the successful processing of over 12 travelers daily, ensuring compliance with customs and immigration regulations.

Affiliations

  • Canadian Academy of Applied Research and Protective Services – Scholarship Recipient
  • Field Training Officer Program for Border Security Professionals
  • Certified Protection Professional (CPP) through ASIS International
  • Freemason
  • Security Professionals Organization Membership – Special focus on counterterrorism strategies
  • National Immigration Forum Keynote Attendee – 2022
  • International Police Association (IPA) – Associate Membership
  • American Association of Ports Authorities (AAPA)
  • International Association of Administrative Professionals
  • Yearly participant in Denver Border Security and Law Enforcement Training Symposium

Certifications

  • Certified Protection Professional (CPP)
  • Federal Emergency Management Agency (FEMA) Emergency Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customs Specialist (CCS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Homeland Protection Professional (CHPP)
  • Transportation Worker Identification Credential (TWIC)
  • Certified International Trade Professional (CITP)
  • Global Logistics Professional (GLP) Certification
  • Salesforce

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