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Skills

  • Conflict resolution
  • New employee mentoring
  • Project management
  • Java/C/C++
  • Excellent problem-solving abilities
  • Oral and written communication
  • Python and Ruby proficient
  • Coding and modularization
  • DevOps principles
  • Budgets

Work Experiences

  • Polled customers to learn about their needs and expectations for procedure product and standard service.
  • Conducted competitor research in order to compile a report on rising trends in standard markets.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Created Sharepoint masterpages and page layouts, as well as acting as the company's primary Sharepoint support for all technical issues.
  • Created a data architecture that would allow analysts to conduct targeted customer analysis.
  • Communicated with process team members to keep the project on track.
  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Worked with system departments and method employees to improve customer satisfaction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of supervising and directing six technical direct reports on network activities.

Summaries

  • Responsible Network Technician with extensive conversion and cutover scheduling experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Professional with 2 years of experience looking for a new role with room for growth and advancement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Versatile Principal Consultant with expertise in workflow optimization and a knack for sticking to deadlines.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • For the production of technical plans, a Graphic Design Specialist with practical knowledge of design techniques, tools, and principles is required.
  • Looking to apply my 9 years of Computers Software experience to a challenging new position with room for growth.
  • Object-oriented analysis and design is a specialty of a system analyst.
  • HubSpot and Tableau are two of my strongest skills.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Monitored and reported on competitor pricing strategies, contributing to a price adjustment strategy that increased market share by 46%.
  • Championed user adoption of new CRM systems by leading training sessions, increasing platform utilization rates by 85%.
  • Collaborated closely with cross-functional teams during product development cycles, ensuring all 17 stakeholders were aligned on critical business needs.
  • Gathered and interpreted large datasets to identify trends, directly contributing to a 49% increase in data-driven decision-making at the organizational level.
  • Contributed to the successful launch of QuickBooks, leading the project analysis phase and delivering insights that reduced costs by 6 dollars.
  • Delivered impactful data visualizations using Tableau, enabling leadership to make informed decisions and minimize risk by 34%.
  • Led requirements gathering sessions with clients and stakeholders, successfully identifying key areas of improvement in QuickBooks.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Process Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.

Affiliations

  • Association for Computing Machinery
  • Lions Club
  • Alumni of method Business School, Business Analysis Focus 2016
  • Association of Information Technology Professionals
  • Certified Analyst Relations Professional (CARP) - Member
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • American Medical Informatics Association
  • Board Member, program Business Analyst Networking Group
  • IT Business Analyst Association Atlanta
  • Association of Change Management Professionals (ACMP)

Certifications

  • Certified Software Quality Engineer (CSQE)
  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Six Sigma Black Belt
  • Certified Information System Security Professional
  • CCSP Network Security
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Data Analyst (CDA) - procedure or metric

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