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Skills

  • MS Office
  • Operational improvement
  • Scheduling
  • Cost Analysis
  • Vendor management
  • Customer service
  • Kitchen staff coordination
  • Multi-location management
  • Kitchen equipment operation and maintenance
  • Regulatory compliance

Work Experiences

  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Aligned menus with local produce availability.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Developed comprehensive training curricula for new team members, which decreased onboarding time by two years and elevated productivity by 22%.
  • Bought food and built strong relationships with vendors.
  • Achieved Outstanding Service Award for eco-friendly practices.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Collaborated with marketing teams to launch seasonal promotional strategies that resulted in a 74% increase in off-peak sales.
  • Achieved a 31% decrease in overtime costs.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.

Summaries

  • Achieved consistent year-over-year performance improvements.
  • Senior Food Service Director is a dynamic Senior Food Service Director with 14 years of experience in providing high-quality food services.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Senior Food Service Director with more than 5 years of experience in food service and progressive leadership.
  • Senior Food Service Director with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved compliance across 10% locations.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent category support.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Achieved 32% faster fulfillment times.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Increased efficiency in vendor management and supply orders, reducing food inventory shortages by 23% across peak restaurant hours.
  • Coordinated large-scale corporate catering events, contributing to a 19% increase in the catering division’s yearly revenue.
  • Reduced operating costs by optimizing labor scheduling, leading to 57% year-over-year savings while maintaining consistent service levels.
  • Consistently exceeded food quality standards resulting in 11 certifications of excellence from regulatory inspections over 18 months.
  • Managed a team of 16 employees across multiple food preparation zones, improving interdepartmental communication and reducing misorders by 61%.
  • Created and launched seasonal menus which increased customer engagement and boosted revenue by 50%.
  • Trained all management-level staff on conflict resolution techniques, which reduced employee disputes by 77% over two years.
  • Achieved OSHA for excellence in food safety and hygiene, positioning the business as a leader in the industry.
  • Secured corporate partnerships that contributed to a 55% increase in contract catering revenue for business clients in three years.
  • Revitalized the restaurant’s reputation by creating a customer loyalty program, resulting in a 69% rise in returning customers over several months.

Affiliations

  • Vegan and Plant-Based Dining Professionals Network
  • Restaurant Facility Management Association (RFMA) Member
  • American Medical Informatics Association
  • Society for Hospitality and Foodservice Management (SHFM) Member
  • National Restaurant Association (NRA) Member
  • Hospitality Employee Wellness Association (HEWA) Member
  • Food and Beverage Professionals Global (FBPG) Association Member
  • Member of Association for Talent Development (ATD) for Employee Training Resources
  • Association for Supply Chain Management (APICS)
  • Institute of Food Technologists (IFT) Affiliate

Certifications

  • ServSafe
  • First Aid / CPR Certification by the American Red Cross
  • Certified Professional in Food Safety (CP-FS) by the National Environmental Health Association (NEHA)
  • Nutrition and Menu Planning Certification by Beacon Labs
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Dietary Manager (CDM) by the Association of Nutrition and Foodservice Professionals (ANFP)
  • Food Allergies and Intolerances Training Certification by Northwind
  • Six Sigma Green Belt Certification
  • ServSafe Food Protection Manager Certification

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