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Skills

  • Scheduling
  • Credit and collections
  • Documentation and control
  • Database administration
  • Multi-project coordination
  • Team management
  • Initiative equipment
  • Operational improvement
  • Business operations
  • Relationship development

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Organized framework meetings for 5 Administrative Leaders and coordinated the availability of conference rooms for attendees every several months.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Achieved savings of $13 in the first 2015.
  • Coordinated corporate events with a maximum attendance of 16, leading to a 82% increase in internal engagement.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on strategic planning and vendor management.
  • Conceived and rolled out company-wide initiative to 'Go Paperless.'
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Collaborated with IT to launch a new intranet platform, improving inter-departmental communication and reducing email volume by 52%.

Summaries

  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Within Miscellaneous, senior Administrative Leader and outstanding performer in client relations and team leadership.
  • Recruiting established talent in quality assurance and client relations for Administrative Leader.
  • SAP expert with database management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • German and French are both conversational.
  • Team player who is methodical and detail-oriented and has expertise in strategic planning.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Administrative Leader with 13 years of successful process improvement and project management experience.
  • Accomplished this over the last 2 years.

Accomplishments

  • Administered regular performance feedback sessions for staff, contributing to a 70% increase in overall employee satisfaction scores.
  • Enhanced time management tactics for key executives by streamlining meeting structures, reducing scheduling conflicts by 19%.
  • Directed year-end financial reviews, identifying cost-saving opportunities of $16 and ensuring budget alignment for future fiscal planning.
  • Improved employee benefits administration by implementing automated processes, reducing discrepancies by 47%.
  • Resolved product issue through consumer testing.
  • Redesigned filing system processes, reducing document handling time by 17% and enhancing department efficiency.
  • Collaborated in the development of company-wide process improvements, cutting administrative processing time by 55% hours weekly.
  • Supervised the vendor procurement process, securing high-quality office equipment under budget by $4 across 18 departments.
  • Led successful transition to a high-level document management system, improving record retrieval time by 28%.
  • Executed continuous improvement initiatives, resulting in a 40% decrease in office-related errors and improved workflow across departments.

Affiliations

  • Society for Healthcare Administrative Professionals (SHCA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Administrative Office Management Association (AOMA)
  • Association of Certified Administrative Professionals Six Sigma
  • Association for Computing Machinery
  • Institute for Supply Management (ISM)
  • International Facility Management Association (IFMA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified in Governance, Risk & Compliance (CGRC) – program
  • Executive Administrative Assistant Certificate – Harbor & Co. 2016
  • CompTIA A+ Technician
  • Disaster Recovery Institute International (DRII) Certification – Disaster Recovery Institute International
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Salesforce
  • Certified in Strategy and Competitive Analysis (CSCA) – procedure
  • Certified Records Manager (CRM) – category
  • Certified Public Procurement Officer (CPPO) - program

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