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Skills

  • Bookkeeping
  • Document retrieval and archiving systems
  • Initiative equipment
  • Budgeting and financial oversight
  • Cross-functional team collaboration
  • Asset and inventory management
  • Organization
  • Digital and physical recordkeeping
  • Payroll and budgeting
  • Decision-making support for C-Suite executives

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of billing, collection, and reporting for an office that generated over $6 per year.
  • Analyzed cross-departmental workflows.
  • Achieved compliance for the past 2023 years.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved a 79% improvement in departmental efficiency.
  • Achieved 18 promotions within 2024.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Acquired quality equipment under budget.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Within Miscellaneous, senior Administrative Leader and outstanding performer in client relations and team leadership.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Administrative Leader.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • German and French are both conversational.
  • 6 years of experience streamlining processes, managing talented team members, and performing performance reporting by an educated professional.
  • Adaptable person with stakeholder engagement and team leadership abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 50% reductions in unnecessary expenses.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Facilitated procurement optimization initiatives, negotiating vendor contracts that saved the company $3 annually.
  • Collaborated in the development of company-wide process improvements, cutting administrative processing time by 55% hours weekly.
  • Managed cross-departmental projects with teams of up to 6 staff members, completing deliverables 66% ahead of schedule.
  • Initiated new office communication protocols, leading to improved transparency and inter-department collaboration.
  • Designed and implemented employee performance tracking using QuickBooks, leading to an increase in team performance ratings by 38%.
  • Administered regular performance feedback sessions for staff, contributing to a 70% increase in overall employee satisfaction scores.
  • Improved employee benefits administration by implementing automated processes, reducing discrepancies by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led successful transition to a high-level document management system, improving record retrieval time by 28%.
  • Documented and resolved process which led to procedure.

Affiliations

  • Women's Leadership Council (WLC)
  • Executive Leadership Council (ELC)
  • Toastmasters
  • National Association of Legal Secretaries (NALS)
  • International Council of Nurses
  • National Association of Professional Women (NAPW)
  • American Society for Training and Development (ASTD)
  • Administrative Office Management Association (AOMA)
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Executive Administrative Assistant Certificate – Harbor & Co. 2016
  • Certified in Governance, Risk & Compliance (CGRC) – program
  • CompTIA Security+
  • CompTIA Network+
  • Certified Administrative Specialist (CAS) – National Career Certification Board
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Oracle Certified Professional (OCP), Oracle University
  • Certified Nonprofit Accounting Professional (CNAP) - Nonprofit CPAs
  • ServSafe

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