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Skills

  • Quality assurance auditing
  • Occupancy strategies
  • Training and development
  • Internal Compliance Framework Development
  • Process Quality Optimization
  • ISO Scrum Master Accreditation
  • Production Cycle Time Optimization
  • Continuous Improvement Initiatives
  • Audit finding reduction
  • Proficiency Improvement of Staff

Work Experiences

  • Achieved reduction within process.
  • Achieved annual savings of $18.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Anticipated potential nonconformances.
  • Championed Lean Six Sigma methodologies, leading to a 16% reduction in production cycle time within 18 months.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Collaborated with cross-functional teams to optimize process quality, reducing scrap in production by 84% over 18 months.
  • Cut customer complaints by 67%.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of risk assessment and data analysis as well as workflow optimization training.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved substantial reductions in product recall occurrences.
  • Achieved 27% reductions in production cycle times.
  • Exceptional communicator and proven problem solver.
  • Entry-level Pharmacy Manager with exceptional vendor management and cross-functional collaboration knowledge.
  • Achieved a 78% reduction in defect-related costs.

Accomplishments

  • Collaborated closely with finance to develop and enforce standardized quality procedures, reducing overall production downtime by 64%.
  • Designed a company-wide quality reporting system, providing real-time data to support decision-making and reduce non-conforming materials by 84%.
  • Developed a company-wide Quality Manual, standardizing procedures and creating a framework that reduced internal process variability.
  • Transformed the customer feedback process, allowing early issue resolution and reducing product recalls by 67%.
  • Negotiated supplier quality improvement agreements, reducing defect-related costs by $12 annually and strengthening vendor partnerships.
  • Partnered with R&D during product launch, applying Design for Quality (DFQ) principles that delivered a 49% reduction in failure rates during initial production runs.
  • Directed the overhaul of the Quality Management System (QMS), achieving ISO Lean within metric, enhancing global compliance and operational performance.
  • Led the successful recertification of ISO PMP, maintaining company compliance with international quality standards and reducing operational risk.
  • Orchestrated a multi-site quality audit that led units to re-qualify with ISO ITIL standards, enhancing international operation credibility and reducing risks substantially.
  • Successfully reduced product defect rates by 65% % in partnership with engineering and manufacturing departments, ensuring consistent quality improvements.

Affiliations

  • Global Association for Quality Management (GAQM) – Contributor to quality assurance strategies in global operations
  • American Society of Safety Professionals
  • Rotary International
  • Association of Information Technology Professionals
  • American Marketing Association
  • American Medical Informatics Association
  • American Production and Inventory Control Society (APICS) – Focus on supplier risk assessment and negotiation strategies
  • International Council of Nurses
  • Freemason
  • National Association of Social Workers

Certifications

  • ISO 9001:2015 Lead Auditor - Ironclad Systems
  • Certified Compliance & Ethical Professional (CCEP) - Northwind
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt - Lakeside Partners
  • Certified Supplier Quality Professional (CSQP) - Brightline
  • Project Management Professional (PMP) Beacon Labs
  • First Aid/CPR Certified
  • Design for Six Sigma (DFSS) Green Belt - Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Process Improvement Specialist - Beacon Labs

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