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Skills

  • Continuous Improvement Initiatives
  • Customer service excellence
  • Back-Office Consolidation
  • Branch Performance Monitoring
  • Consumer Digital Adoption Initiatives
  • Team building
  • Corporate Social Responsibility (CSR) Leadership
  • Relationship development
  • Familiar with account coding
  • Problem resolution

Work Experiences

  • Achieved $7 annual cost savings.
  • Consolidated back-office processes.
  • Achieved results over 2019 months.
  • Aligned operational strategy with corporate goals, increasing asset growth by 53% in 2024.
  • Consistently surpassed revenue targets by 17%.
  • Aligned operational strategy with corporate goals.
  • Achieved 100% audit score for two consecutive years.
  • Reviewed more than 3 financial statements per 6 months.
  • Achieved a 44% increase in sales.
  • Collaborated with marketing and product teams to design and deploy ServiceNow, which increased customer acquisition by 58% in Phoenix region.

Summaries

  • Accomplished in rolling out cross-functional training and leadership development programs, with 83% employee retention enhancement and increased customer service scores.
  • Senior Branch Manager with 8 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • 14 years of experience in audit compliance.
  • Achieved a 22% reduction in error rates.
  • Achieved profitability through process innovations.
  • Head Of Banking Operations with 18 years of successful risk assessment and process improvement experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Head Of Banking Operations with 3 years of administrative and operations management experience.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Financial administration, team leadership, and budget management are all strengths.

Accomplishments

  • Mentored and managed a team of 10 direct reports, fostering performance improvements that resulted in 35% increase in service accuracy and client satisfaction over the past year.
  • Established an internal training program focused on CSR initiatives that increased company-wide awareness and participation by 56% in 2021.
  • Led financial analysis efforts to identify cost-saving opportunities, generating an actionable plan that reduced annual operational expenses by $10.
  • Built partnerships with external advisory firms to improve financial compliance, ensuring a 25% audit success rate with zero major findings.
  • Executed an end-to-end review of financial reporting systems, resulting in 25% improvement in report accuracy and 5% decrease in time-to-close financial periods.
  • Drove digital banking transformation, increasing digital adoption among clients by 80% in one year, contributing to overall branch traffic reduction and faster service times.
  • Led the transformation initiative to reduce manual handling in back-office workflows, reducing employee workload by 82% and operational processing times by 4 hours daily.
  • Facilitated the implementation of a cloud-based system for branch operations, reducing annual transaction processing costs by $9 and improving transaction handling accuracy by 59%.
  • Negotiated third-party vendor contracts, resulting in $4 savings while maintaining service-level agreements and operational performance standards.
  • Documented and resolved initiative which led to process.

Affiliations

  • American Medical Informatics Association
  • Society of Women Engineers
  • Association for Operations Management (APICS) Member
  • International Swaps and Derivatives Association (ISDA) Contributor
  • Project Management Institute
  • Association for Financial Professionals (AFP) – Member
  • Leadership Circle, Executive Board Member (Banking and Operations)
  • Financial Services Information Sharing & Analysis Center (FS-ISAC) Membership
  • Compliance Officers Forum (COF) Contributor
  • Freemason

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Operational Risk Practitioner (CORM) – Northwind
  • Certified Risk Manager (CRM) - Northwind
  • Certified Risk and Information Systems Control (CRISC) - category
  • Certified Public Accountant
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • Business Continuity Certified Expert (BCCE) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals

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