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Skills

  • Change Management
  • Reporting familiarity
  • Familiar with account coding
  • FHA loan process background
  • Audit Compliance Improvement
  • Business operations
  • Process improvement
  • Cost reduction strategies
  • Relationship development
  • Supervision

Work Experiences

  • Achieved year-over-year growth.
  • Completed within 2015 months.
  • Chaired the risk and compliance committee for 17 years.
  • Consistently surpassed revenue targets by 17%.
  • Balanced staffing needs.
  • Consolidated back-office processes.
  • Cut reconciliation timeframes by 16 hours monthly.
  • Championed corporate social responsibility (CSR).
  • Consolidated back-office processes, leading to a 76% reduction in overhead costs without sacrificing quality or compliance.
  • Collaborated with marketing and product teams.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Financial administration, team leadership, and budget management are all strengths.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Achieved profitability through process innovations.
  • Achieved 43% quicker loan processing.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Head Of Banking Operations with 18 years of successful risk assessment and process improvement experience.
  • Dedicated Head Of Banking Operations with 3 years of administrative and operations management experience.
  • Meet bank and customer service standards on a regular basis.

Accomplishments

  • Overhauled cross-functional team collaboration, leading to the successful consolidation of operations that saved $11 annually.
  • Established an internal training program focused on CSR initiatives that increased company-wide awareness and participation by 56% in 2021.
  • Executed an end-to-end review of financial reporting systems, resulting in 25% improvement in report accuracy and 5% decrease in time-to-close financial periods.
  • Consolidated back-office processes, achieving a 43% reduction in operational costs without compromising regulatory adherence and quality control.
  • Spearheaded projects that improved overall customer engagement metrics, increasing the Net Promoter Score (NPS) by 29% over 2 months.
  • Led team efforts to identify and mitigate high-risk transactions, reducing fraudulent activity by 47% and decreasing loss exposure by $2 annually.
  • Drove digital banking transformation, increasing digital adoption among clients by 80% in one year, contributing to overall branch traffic reduction and faster service times.
  • Coordinated with compliance teams to implement anti-money laundering (AML) measures, reducing flagged transactions by 30% and ensuring full regulatory compliance.
  • Enhanced customer dispute resolution processes that decreased resolution times by 62%, improving overall stakeholder satisfaction.
  • Negotiated third-party vendor contracts, resulting in $4 savings while maintaining service-level agreements and operational performance standards.

Affiliations

  • Corporate Treasurers Council (CTC) Member
  • Compliance Officers Forum (COF) Contributor
  • Project Management Institute (PMI) Membership (PMP Credential Optional)
  • Institute of Operations Management (IOM) Affiliation
  • Chartered Financial Analyst (CFA) Institute Affiliation
  • International Association of Professional Debt Arbitrators (IAPDA) Member
  • American Society of Safety Professionals
  • Institute of Financial Operations (IFO) Membership
  • Leaders in Banking Operations Group (LBOG) Association
  • Certified Treasury Professional (CTP) Holder

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Chartered Banker (CB) – [Institute of Bankers in Atlanta]
  • Certified Operational Risk Practitioner (CORM) – Northwind
  • Advanced Trust Management Standards (ATMS) – system
  • Institute of Leadership and Management (ILM) Level 7 Certificate in Executive Coaching and Mentoring – process
  • Certified Financial Services Auditor (CFSA) - Harbor & Co.
  • Business Continuity Certified Expert (BCCE) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals

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