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Skills

  • First-Time Problem Resolution
  • Six Sigma tools expert
  • First Aid/CPR
  • Organization
  • Technical analysis
  • Supervision
  • Operational improvement
  • High-availability architecture design
  • Customer service
  • API Call Structure Optimization

Work Experiences

  • Contributed to a total contract value of $2.
  • Co-led a technical proof-of-concept.
  • Large datasets were reformatted for use in technical applications.
  • Contributed to the successful launch of HubSpot.
  • Co-led a technical proof-of-concept that secured $9 in funding for a mission-critical platform enhancement in 2021.
  • Completed projects by following engineering, technical, and maintenance procedures to the letter.
  • Made contact with vendors and established solid working relationships with them.
  • Architected a custom solution for multi-cloud deployments.
  • Used schematics, diagrams, and written and verbal descriptions to effectively solve engineering project issues.
  • Collaborated with system architects to redesign an on-prem-to-cloud migration strategy, increasing system availability by 24%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Manages all aspects of design and production to produce long-lasting, high-quality goods.
  • Committed to providing best-in-class client service and ensuring the long-term success of projects.
  • Training in the use of Asana has a proven track record of meeting deadlines and staying under budget.
  • Completed projects under budget.
  • Boosted operational efficiency by 64%.
  • Adaptable Technical Solutions Engineer.
  • Clear understanding of process improvement and risk assessment as well as performance reporting training.
  • Achieved uptime improvements of 74% for Workday.
  • Cross-functional collaboration is a special experience.

Accomplishments

  • Reduced customer escalations by 32% through effective root-cause analysis of recurring issues in production environments.
  • Successfully diagnosed and resolved critical networking issues after executing advanced network troubleshooting practices.
  • Resolved product issue through consumer testing.
  • Worked alongside network engineers to resolve complex connectivity issues, leading to a 51% improvement in data transfer rates.
  • Engineered multi-region load balancing solutions, improving system resilience and cutting outage times by the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a suite of diagnostic tools, decreasing problem identification time by 24% and improving SLA compliance by 37%.
  • Developed a self-service portal, lowering incoming ticket volume by 29% through optimized problem escalation resolutions.
  • Led a technical training initiative that certified 2 engineers in advanced troubleshooting and reduced support escalations by 50%.
  • Standardized agile workflows for a cross-functional engineering team, leading to a 73% decrease in project delivery time.

Affiliations

  • National Society of Professional Engineers (NSPE)
  • Cloud Native Computing Foundation (CNCF) Member
  • Rotary International
  • Lions Club
  • IEEE Computer Society
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Society of Information Management (SIM)
  • Agile Alliance Member
  • Distributed Systems Engineering Guild – standard

Certifications

  • Certified Information Systems Auditor (CISA) 2015
  • CompTIA Network+
  • Cisco Certified Network Professional (CCNP) Enterprise – 2019
  • Salesforce
  • Certified Cloud Security Professional (CCSP) 2016
  • CompTIA Cloud+ Certification 2016
  • Professional Cloud DevOps Engineer (Google Cloud) – 2021
  • Microsoft Certified: Azure Solutions Architect Expert 2018
  • Red Hat Certified Engineer (RHCE) - 2022
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV) 2021

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