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Skills

  • Inventory management systems
  • Lost and found processes
  • Adult AED and CPR
  • Client relationship management
  • Arrival/departure procedures
  • Inquiry response
  • Upscale resort and spa background
  • Special needs clients
  • Business expertise
  • Credit and collections

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Accommodated procedure and process requests from guests.
  • Achieved a 15% increase in online bookings.
  • Accomplished results within the first 11 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Procedure increased hotel revenue, profits, and market share.
  • Achieved results within 3 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Made sure that everyone in the group was safe by pointing out cracked sidewalks, poor lighting, and steps, and offering assistance as needed.

Summaries

  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • With a "can-do" attitude, she is bilingual and compassionate.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Versatile
  • Service-driven
  • Looking for a job as a flight attendant to provide excellent customer service to passengers.
  • Room attendant with 16 years of experience working for reputable hotel chains.
  • Hotel manager who has worked in the hospitality industry for over 2 years and is energetic and polished.
  • Desiring a position as a member of a dynamic cabin crew.

Accomplishments

  • Built relationships with over 9 travel agencies, establishing bulk booking contracts that generated an additional $15 revenue within 2016.
  • Leveraged data analytics to inform decision-making in marketing strategy, leading to a 69% reduction in customer churn rates.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 9 man-hours each month.
  • Documented and resolved framework which led to metric.
  • Created and launched metric advertising campaign for initiative, generating a social media reach of 15 and increasing bookings by 43%.
  • Successfully implemented website optimization strategies, increasing online conversions by 83% and enhancing mobile responsiveness for a smooth user experience.
  • Led the creation of custom tour packages that met the needs of VIP and corporate clients, increasing the number of premium bookings by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed day-to-day operations for 17 staff members, ensuring the achievement of departmental KPIs and a 41% increase in tourism satisfaction rates.
  • Trained and mentored 18 junior tourism staff, setting up leadership pipelines and increasing team retention by 68%.

Affiliations

  • Association of Information Technology Professionals
  • Rotary International
  • Lions Club
  • United States Tour Operators Association (USTOA)
  • Cruise Lines International Association (CLIA)
  • National Tour Association (NTA)
  • Pacific Asia Travel Association (PATA)
  • International Tourism and Hospitality Institute (ITHI)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Council of Nurses

Certifications

  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • CompTIA Security+
  • Certified Event Manager (CEM) – standard
  • CPR and First Aid Certification - American Red Cross
  • Certified Convention and Meeting Planner (CCMP) – program
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Customer Service – program
  • Leadership in Energy and Environmental Design (LEED) Certification - U.S. Green Building Council
  • AED and CPR

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