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Skills

  • Client engagement
  • Diagnostic interviewing
  • Data verification
  • Error rate reduction in data processes
  • Client Retention Strategies
  • Organization
  • Operational improvement
  • Client Intake Processing
  • Customer satisfaction and engagement improvement
  • Document verification and cross-referencing

Work Experiences

  • Achieved a 67% reduction in processing times.
  • Looked for industry trends on social media and through online sources.
  • Coordinated with external agencies on behalf of clients during intake, resolving complex client needs and improving service delivery by 56%.
  • Assisted with the implementation of a new client management system.
  • Clarified intake forms.
  • Transported ServiceNow to three years customer locations.
  • 9 potential participants were recruited and screened by me.
  • Boosted overall department efficiency by 40%.
  • Achieved 34% program retention growth.
  • Achieved flawless performance during framework audit.

Summaries

  • Research Interviewer with extensive experience compiling statistical data on psychology-related topics.
  • Committed Intake Assistant recognized for reducing paperwork processing time.
  • Achieved a 77% reduction in intake system errors.
  • Collaborative team player Intake Assistant.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client advocate Intake Assistant who excels in multi-channel communication and conflict resolution, achieving 54% first-contact issue resolution in the latest reporting year.
  • Achieved 34% program adherence.
  • Consistent performer as an Intake Assistant, resolving client issues within regulatory guidelines, maintaining compliance, and achieving 65% operational accuracy without errors.
  • Collaborated with legal counsel.
  • Collaborative team player Intake Assistant working closely with the case management team to track and support 5 clients, ensuring continuity of care and enhanced service delivery.

Accomplishments

  • Resolved product issue through consumer testing.
  • Handled intake for 8 clients daily, ensuring 100% compliance with internal documentation standards and client confidentiality policies.
  • Facilitated the integration of new intake software, reducing manual entry discrepancies by 72% and improving data consistency.
  • Maintained strict client confidentiality standards, passing internal audits with zero compliance issues for 9 consecutive reviews.
  • Collaborated with cross-functional teams to resolve initiative, contributing to a 70% reduction in client service escalations.
  • Provided quality control for client data entry, reducing database errors by 63% and enhancing overall data integrity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined client intake process, reducing average wait time from initiative to method, improving operational efficiency by 24%.
  • Documented and resolved method which led to category.
  • Worked closely with other departments to implement intake improvements that increased workflow coordination and cut response times by 52%.

Affiliations

  • Freemason
  • Project Management Institute
  • National Association for Healthcare Quality (NAHQ)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association for Healthcare Documentation Integrity (AHDI)
  • National Association of Legal Secretaries (NALS)
  • Certified Scheduling and Intake Professional (CSIP)
  • American Marketing Association
  • National Association of Professional Women (NAPW)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • HIPAA Awareness Certification - Harbor & Co. 2016
  • Patient Access Certification (PAC), Vantage
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Confidentiality and Privacy Awareness Training (HIPAA]) - 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Administrative Professional (CAP) – IAAP

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