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Skills

  • Customer satisfaction tracking and improvement
  • Cross-departmental communication
  • Data analysis for tracking performance metrics
  • Customer and client relations
  • Business operations
  • Method equipment
  • Transcription and dictation
  • Emergency Response and First Aid (CPR)
  • Regulatory compliance
  • MS Office

Work Experiences

  • Actively participated in cross-departmental meetings.
  • Assisted in planning special hotel events.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Used streamlined to resolve customer issues and complaints.
  • Balanced the cash drawer.
  • Achieved Excellence Award for service excellence in 2024.
  • Aligned team goals.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Anticipated guest needs.

Summaries

  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Detail-oriented Hospitality Clerk with experience in planning, managing and coordinating corporate events.
  • When entering data into Power BI and maintaining organized filing systems, accuracy is essential.
  • Dedicated to providing outstanding support to team members and clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Professional at assisting customers with both simple and complex needs.
  • Achieved 22% annual increase in repeat bookings through tailored guest check-ins and thoughtful VIP service packages.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Used Power BI to perform automated account reconciliations, improving accuracy and reducing delays.
  • Handled customer complaints and feedback, enhancing overall guest satisfaction ratings by 43%.
  • Collaborated with cross-functional teams to resolve operational bottlenecks, resulting in a 67% increase in daily room turnover.
  • Partnered with food/beverage department in cross-promotions, increasing guest spend by 44% during standard.
  • Resolved guest billing discrepancies, decreasing revenue losses by 23%.
  • Documented and resolved framework which led to standard.
  • Monitored and adapted front desk operations daily to ensure consistent adherence to service standards defined by Meridian.
  • Resolved product issue through consumer testing.
  • Led the efforts for upselling premium services, contributing to an additional $17 in monthly revenue.
  • Actively addressed high guest traffic periods, reducing check-in wait times by method on average.

Affiliations

  • Certified Rooms Division Specialist (CRDS) designation
  • International Association of Holiday Inns (IAHI)
  • Business Events Industry Coalition
  • Society of Human Resource Management
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Hospitality Educators Association
  • Resort Operators Association (ROA)
  • International Live Events Association (ILEA)
  • American Hotel & Lodging Association (AHLA)

Certifications

  • CompTIA Network+
  • Hospitality Operations Certificate by Ironclad Systems
  • Hospitality Essentials Certification by Cedar Works
  • Hospitality and Tourism Management Certificate by initiative
  • CPR & First Aid Certification by Vantage
  • Customer Service Excellence Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Points of Light Hospitality Training Certification
  • Certified Food Protection Manager (CFPM)

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