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Skills

  • Planning and coordination
  • Process improvement
  • Communications
  • FAA safety compliance
  • Incident reporting and follow-up
  • Problem resolution
  • Supervision
  • RFI Scanners
  • Flight delay prevention
  • Safety protocol knowledge

Work Experiences

  • By troubleshooting systems and reducing black box replacement maintenance, I was able to effectively cut costs.
  • Achieved CPA.
  • Achieved recognition for performance in 2019.
  • Learned data analysis and workflow optimization to help with office needs.
  • Cultivated a safe and organized work environment maintaining active control over tools and equipment, as well as maintaining FOD awareness at all times.
  • Assisted in determining fluid blend efficacy during extreme cold temperatures, improving de-icing fluid performance in sub-procedure conditions.
  • Assisted with the implementation of coordinated resulting in category for metric operations.
  • Kept my process knowledge up to date by doing vendor management and strategic planning.
  • Finished process of project, which resulted in framework.
  • Achieved minimal safety violations.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in vendor management.
  • Strategic thinker with expertise in performance reporting.
  • Ability to recognize framework issues and integrate standard solutions to achieve framework.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Accomplished Deicer with over 14 years in the aviation industry, known for optimizing ground operations and reducing aircraft wait times by 35%.
  • Deicer is a hardworking and dependable Deicer who excels at vendor management and cross-functional collaboration.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved significant savings.

Accomplishments

  • Led ongoing improvements to safety training programs for deicing crew, contributing to a 67% decrease in time to full team certification.
  • Received Outstanding Service Award for outstanding job performance and maintaining a 82% success rate in de-icing operations.
  • Reduced equipment wear and tear by implementing a rotating crew schedule, enhancing machine longevity by 12 service hours.
  • Proved critical in reducing ground fuel usage associated with pre-flight de-icing by implementing more efficient de-icing fluid ratios.
  • Coordinated with maintenance teams for timely repairs, keeping de-icing equipment functioning at 48% operational readiness.
  • Planned and led refresher training for crew during mid-season, ensuring retention of essential skills and reducing deicing time by 15%.
  • Collaborated with forecasters to fine-tune de-icing crew start times, significantly reducing unnecessary standby periods.
  • Partnered with airport operations to coordinate deicing scheduling and minimize aircraft taxiing delays during peak travel times.
  • Contributed to Northwind's 2024 seasonal readiness plan, ensuring 23% targets in de-icing response times were achieved.
  • Worked closely with flight operations to ensure precise timing of de-icing operations, resulting in on-time departures improving by 52%.

Affiliations

  • Earned emergency response and occupational hazard mitigation certification from Occupational Safety and Health Administration (OSHA) in 2017.
  • Earned the Crew Resource Management (CRM) certification through industry training programs, focusing on communication in hazardous de-icing scenarios.
  • Completed specialized incident reporting training through the International Air Transport Association (IATA), improving post-shift data tracking and compliance reporting.
  • Delivered guest lectures on de-icing efficiency at the Aircraft Ground Support Conference in 2016, sharing insights on inventory management and fluid waste reduction.
  • Enrolled in cross-functional aviation safety and incident reporting continuing education courses through the National Safe Skies Alliance.
  • Elected Advisory Board Member for the Cold Region Aviation Operations Council (CRAOC), helping guide winter operations protocols at airports nationwide.
  • Attended workshops conducted by the Global Ground Support Equipment Society (GGSES), staying current with automated equipment advances impacting de-icing methods.
  • Completed the Austin Airport's Snow Academy Program, earning certification in extreme weather de-icing and airfield operations.
  • Successfully completed the ServiceNow-based de-icing equipment course, presented by the Aviation Institute of Maintenance (AIM), enhancing automatic system operation expertise.
  • Collaborating with the FAA's Commercial Aircraft Ground Deicing program on public safety and new technology adoption within the industry for 13 years.

Certifications

  • Certificate in Aviation Safety Management Systems (SMS)
  • Apple Certified Associate (ACA)
  • Aircraft Ground Handling and Safety Certification, Lakeside Partners, 2022
  • Certified Ground Handling Operations Professional - Aircraft Deicing Track
  • Certified Aircraft Systems Technician with Deicing Specialization
  • EASA Aircraft Ground Operations Key Personnel Certification
  • Ground Aircraft Winter Operations Certification
  • Airport Ground Deicing and Safety Operations Certification
  • First Aid/CPR
  • Aircraft Fluid Application Supervisor Certification

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