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Skills

  • Escalation of issues
  • Cross-department collaboration
  • Maintaining call metrics
  • Customer service
  • Customer relations
  • Delivery efficiency improvements
  • Custom fleet performance reporting
  • GPS software training
  • Relationship building
  • Leadership

Work Experiences

  • Avoided 12 potential fines in 2017.
  • Kept a close eye on the dispatch board to triage and prioritize the daily calls, which totaled 9.
  • Achieved a 71% decrease in future issues.
  • Deployed state-of-the-art GPS systems across a fleet of 17 vehicles, improving tracking accuracy and reducing lost shipments by 17%.
  • Adhered to safety protocols.
  • Collaborated with cross-functional teams including warehouse and maintenance to ensure vehicle readiness and route efficiency.
  • Coordinated with the customer service department to resolve route disruptions, minimizing customer complaints and ensuring a 32% on-time delivery rate.
  • Coordinated inbound and outbound shipments.
  • Designed and introduced a driver performance recognition program, reducing driver turnover by 59% while enhancing delivery performance.
  • Created detailed incident reports after driver delays, providing upper management with insights to develop solutions that reduced future occurrences.

Summaries

  • Develops and implements cost-cutting and revenue-boosting process controls and quality-improvement initiatives effectively.
  • Looking for a job as a dispatcher for a Beacon Labs.
  • Exceptional organizational skills and attention to detail are required.
  • Dedicated team leader with strategic planning and budget management experience.
  • Dispatcher with 9 years of experience working in high-volume call centers.
  • Looking to join a new organization that values dynamic decision-making, leadership, and conflict resolution skills.
  • With proven abilities in project management and data analysis, I am an effective communicator and client relations specialist.
  • Adaptability and resourcefulness in problem-solving have been demonstrated in the past.
  • Talents in quality assurance and data analysis have been demonstrated.
  • Since 2020, I've been a specialist in RF and WMS systems, as well as a Certified Fall Protection Trainer.

Accomplishments

  • Collaborated with fleet management and third-party vendors to resolve technical issues with on-board systems, preventing potential losses of over 16 in missed deliveries.
  • Assisted in optimizing customer service response times with on-call support for delayed or rerouted deliveries, raising satisfaction scores by 33%.
  • Resolved product issue through consumer testing.
  • Improved the reliability of last-mile deliveries by identifying key breakdown areas and optimizing failure points, increasing success rates to 17%.
  • Managed real-time GPS tracking for a fleet of 4 vehicles, ensuring route efficiency and timely adjustments for high-priority deliveries.
  • Oversaw operations for an on-site distribution center processing approximately 4 shipments per day.
  • Supported company expansion into the Midwest, scaling delivery capabilities by 20% and ensuring seamless service operations with minimal downtime.
  • Generated detailed reports on driver behavior and metrics using process, decreasing risky driving incidents by 26%.
  • Developed driver performance review system using Power BI, resulting in a 37% reduction in customer complaints.
  • Instituted round-the-clock dispatch coverage, improving fleet response times by 73% and ensuring 9% logistical support readiness.

Affiliations

  • International Council of Nurses
  • Certified Supply Chain Professional (CSCP) by ASCM
  • Certified in Transportation and Logistics (CTL) by the ASTL
  • Council of Supply Chain Management Professionals (CSCMP)
  • Freight Brokers Network (FBN)
  • Lions Club
  • Certified Dispatcher Program - Boston
  • American Medical Informatics Association
  • Society of Women Engineers
  • Fleet Safety Council

Certifications

  • Certified Logistics Associate (CLA) - Ironclad Systems
  • Certified Logistics Technician (CLT) - metric
  • Transportation Management System (TMS) Certification - Tableau
  • Certified Traffic Safety Coordinator - metric
  • CompTIA Network+
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • Certified Emergency Logistics Specialist (CELS) - Summit Group
  • Advanced Logistics Management Certification - category
  • Transportation Worker Identification Credential (TWIC) - category

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