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Skills

  • Logistical operations
  • Inventory management
  • Local area knowledge
  • Fleet Management
  • Verifying coverage
  • Team oversight
  • Emergency routing and coordination
  • Work order entry
  • Service coordination
  • Customer service

Work Experiences

  • Collaborated with cross-functional teams.
  • Conducted workshops on fuel-efficient driving.
  • Adhered to safety protocols.
  • Achieved a 71% decrease in future issues.
  • Achieved savings over 10 fiscal periods.
  • Communicated with Seattle suppliers.
  • Developed a streamlined scheduling process for dispatchers.
  • Coordinated with the customer service department.
  • Cut order processing time from 16 hours to 2 minutes.
  • Decreased resolution time of disrupted deliveries.

Summaries

  • Exceptional organizational skills and attention to detail are required.
  • Transportation Dispatcher is a highly motivated individual who excels at customs compliance, inventory control, customer service, and transportation logistics.
  • Dispatcher with extensive customer service and collaboration skills for a transportation company.
  • Customer service, scheduling, and time management skills are all strengths of this Transportation and Distribution professional.
  • Since 2020, I've been a specialist in RF and WMS systems, as well as a Certified Fall Protection Trainer.
  • Strengths in risk assessment and stakeholder engagement backed up by Transportation training.
  • Within Transportation, senior Transportation Dispatcher and outstanding performer in client relations and quality assurance.
  • Transportation Dispatcher with experience in warehouse operations and logistics.
  • Looking for a new job in the method area.
  • Dedicated team leader with strategic planning and budget management experience.

Accomplishments

  • Collaborated with fleet management and third-party vendors to resolve technical issues with on-board systems, preventing potential losses of over 16 in missed deliveries.
  • Successfully dispatched up to 18 drivers daily, while managing multiple priority routes to ensure completion of 43% of deliveries on time.
  • Led team in reducing fuel consumption costs by 17% by overhauling route optimization strategies and implementing fuel-efficient practices.
  • Championed fleet safety trainings that led to 17 consecutive accident-free months.
  • Developed driver performance review system using Power BI, resulting in a 37% reduction in customer complaints.
  • Optimized transportation schedules to enable a 70% improvement in on-time deliveries over two years.
  • Streamlined fleet maintenance scheduling using Salesforce, reducing vehicle downtime by 16%.
  • Developed advanced routing software integration, shortening end-to-end delivery times by 61% without compromising safety.
  • Improved team productivity by redesigning dispatcher workflow processes, leading to a 23% increase in hourly dispatch rates.
  • Reduced transportation fulfillment errors to 4% by implementing cross-team standard operating procedures (SOPs) and enhanced reporting.

Affiliations

  • Transportation Research Board (TRB)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Certified Dispatcher Program - Boston
  • Logistics Officers Association (LOA)
  • Association for Computing Machinery
  • National Shippers Strategic Transportation Council (NASSTRAC)
  • Rotary International
  • American Trucking Associations (ATA)
  • International Federation of Freight Forwarders Associations (FIATA)

Certifications

  • Hazardous Materials Transportation Certification (HAZMAT) - 2015
  • Transportation Management System (TMS) Certification - Tableau
  • Certified Logistics Associate (CLA) - Ironclad Systems
  • CompTIA A+ Technician
  • Certified Professional in Supply Management (CPSM) - ISM
  • Salesforce
  • Certified Logistician - The Global Logistics Council
  • Certified Traffic Safety Coordinator - metric
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certificate in Supply Chain Management - metric

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