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Skills

  • B2B Partnership Development
  • Import/export operations optimization
  • Client feedback and process improvement implementation
  • Process improvement
  • Financial impact evaluation in client contracts
  • Cash application
  • Aging reports analysis
  • Brand awareness increase in international markets
  • Account servicing skills
  • Forecasting abilities

Work Experiences

  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Achieved a 24% increase in annual contract renewals.
  • Achieved timely customs clearance.
  • Collaborated with the accounts receivable team.
  • Collaborated with cross-functional teams to streamline import and export processes, reducing delivery time by 47%.
  • Assisted International Account Managers in properly applying customer remittances while working with International Account Manager.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 55% reduction in service issues.
  • Collaborated with cross-functional teams.
  • Authored country-specific go-to-market strategies for Jira in Boston, contributing to a $13 boost in annual revenue.

Summaries

  • Aligned multinational project goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accounts Receivable Specialist with 3 years of experience in the accounts receivable function.
  • Achieved 27% growth in brand awareness.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Achieved results within pressured timelines.
  • Achieved $2 in sales in the first several months.
  • Achieved a 15% annual boost in revenue.
  • Aligned marketing initiatives.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Played a pivotal role in surpassing annual sales targets by $2, driven by precise sales forecasting and market analysis.
  • Resolved product issue through consumer testing.
  • Placed focus on high-growth territories such as the Midwest, contributing to 68% expansion in market share.
  • Liaised between 15 global offices to streamline cross-border operations, reducing account onboarding time by 80%.
  • Optimized territory management for 14 sales reps, leading to 59% sales improvement in the Miscellaneous market.
  • Fostered long-term strategic partnerships with clients in the Midwest, increasing profit margins by 39% over a 2020 period.
  • Managed vendor negotiations in the Southwest, reducing procurement costs by 75% while maintaining service level agreements with key partners.
  • Directed product launches in 11 international markets, positioning products for 26% faster deployment and revenue generation.
  • Delivered client-specific marketing materials in 14 languages, leading to 27% higher engagement in targeted regions.
  • Ensured seamless client communication across 12 languages, helping to improve international customer satisfaction by 56% points.

Affiliations

  • International Business Development Council – Active Member
  • Certified Global Business Professional (CGBP) Holder
  • Project Management Institute
  • Jaycees
  • American Marketing Association
  • Economic Chamber of Portland – International Business Committee
  • Society of Human Resource Management
  • International Freight Forwarders and Logistics Association
  • B2B Global Sales Strategy Forum – Member
  • International Council of Nurses

Certifications

  • First Aid/CPR Certified
  • HubSpot Sales Software Certification - HubSpot Academy
  • Language Proficiency Certificate in Mandarin - category
  • Institute of Export and International Trade (IOE&IT) Diploma
  • International Marketing Certification - Northwind
  • Apple Certified Associate (ACA)
  • Cross-Cultural Management Certificate - Meridian
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Supply Chain Professional (CSCP) – APICS

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