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Skills

  • Communications
  • Budget Management for Events
  • Event coordination
  • Collaboration with university departments
  • Team building
  • Conflict resolution
  • First Aid/CPR
  • Supervision
  • Diversity and inclusion program leadership
  • Cross-functional teamwork

Work Experiences

  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
  • Contributed to program awarded by Meridian in 2019.
  • Transported Asana to the past year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero delays for events.
  • Collaborated with marketing to develop content.
  • Conducted research on student engagement.
  • Built strong partnerships with local organizations.
  • Considered preferences in responses.
  • Set up visual aids, equipment, and classroom displays to aid in the delivery of the teacher's lessons.

Summaries

  • Within Miscellaneous, senior Campus Host and outstanding performer in process improvement and cross-functional collaboration.
  • Contributed to Excellence Award earned in 2024.
  • Contributed to a campus-wide Outstanding Service Award in 2019.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved an X% increase in applications.
  • Contributed to Top Performer in 2019.
  • Achieved Innovation Award for excellence in inclusivity.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative Campus Host known for cross-departmental work with university marketing teams, boosting social media engagement by 66% within 6 months.
  • Conducted virtual open houses.

Accomplishments

  • Partnered with the IT department to implement a new virtual event strategy, increasing online participation by 24%.
  • Collaborated with operations to manage a $2 budget for category, coming in 26% under budget while maintaining high-quality experiences.
  • Provided exceptional customer service to prospective students and their families, leading to a 74% improvement in post-tour evaluations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated workshops and orientation programming, boosting student retention rates by 74% in the first semester.
  • Collaborated with team of 14 in the development of standard.
  • Trained a team of 12 orientation leaders to facilitate smooth campus visits and tours for over 4 attendees.
  • Balanced complex logistics for multiple on-campus events simultaneously, serving over 5 guests on peak visit days.
  • Piloted a new diversity initiative that successfully increased participation in campus events by 42% among minority groups.
  • Worked closely with university departments to coordinate 14 virtual events, accommodating attendees from 6 different countries.

Affiliations

  • Project Management Institute
  • Rotary International
  • American Society of Safety Professionals
  • International Association of Venue Managers (IAVM)
  • National Intramural-Recreational Sports Association (NIRSA)
  • Young Alumni Council at initiative
  • Campus Pride Professional Leadership Program
  • Intercampus Strategic Engagement Council (ISEC)
  • Association for Student Conduct Administration (ASCA)
  • Crisis Management Association for Higher Education (CMAHE)

Certifications

  • First Aid, CPR, and AED Certified 2022 Columbus
  • Conflict Resolution Certification category
  • Higher Education Professional Certification Beacon Labs
  • Certified Intercultural Awareness Facilitator Harbor & Co.
  • Advanced Diploma in Customer Service standard
  • Certified Guest Service Professional (CGSP)
  • Digital Accessibility Champion Certification Lakeside Partners
  • ServSafe
  • Salesforce
  • Visitor Experience Management Certificate 2020 Harbor & Co.

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