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Skills

International trade regulations
End-to-end shipping coordination
Operational improvement
Problem resolution
Data entry accuracy
MS Office
Client communication management
Regulatory compliance
Freight Forwarding Coordination
Jira for shipment tracking

Work Experiences

Achieved zero non-compliance issues.
Answered 17 calls per one year to help customers with their questions and concerns.
Audited initiative for accuracy.
Communicated with freight forwarders.
Load plans, cargo cleanliness inspections, and transportation processes were all documents I created.
Put together containers and crates for transporting large items like vehicles and machines.
Achieved Employee of the Year for outstanding compliance efforts.
Audited bills of lading for accuracy.
Consistently recognized for exceptional attention to detail, achieving a 18% reduction in document-related shipment delays over 6 months.
Achieved an 27% reduction in shipping errors.

Summaries

Export Documentation Clerk with 18 years of successful cross-functional collaboration and process improvement experience.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Conducted staff training initiatives.
Achieved 73% reduction in export documentation errors.
Costs were consistently reduced while profits were increased.
Consistently met regulatory compliance standards.
Export Documentation Clerk is a multi-talented Export Documentation Clerk who is consistently rewarded for planning and operational improvements.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Achieved 30% reduced processing time.
Conducted detailed review of export documentation.

Accomplishments

Tracked export contracts and Incoterms, ensuring 9 shipments complied with international trade laws, avoiding regulatory penalties.
Implemented a new document storage system which made audit retrieval times faster by 79%, ensuring compliance with regulations.
Collaborated with government agencies to secure required export licenses, resulting in 12 successful shipments into sensitive international markets.
Supervised a documentation team of 9, enhancing productivity by 62% and achieving framework.
Revised export procedures, leading to a 51% improvement in workflow efficiency and on-time shipments.
Developed a tracking system to monitor export shipments in real-time, leading to a 51% decrease in lost or delayed shipments.
Successfully resolved customer documentation issues, improving client satisfaction by 52%, as tracked through regular feedback surveys.
Ensured timely and accurate generation of bills of lading, resulting in a 73% reduction in shipping errors over three years.
Optimized shipping schedules for international accounts, resulting in freight cost reductions of $12 over 18 months.
Reduced shipment documentation errors by 46% through the implementation of a meticulous multi-tier verification process.

Affiliations

Toastmasters
World Shipping Council (WSC)
Rotary International
Association of Information Technology Professionals
Export-Import Bank of the United States Professional Network
Women in International Trade (WIIT)
Project Management Institute
Global Logistics and Supply Chain Management Professionals
Export Documentation Specialist Certification, 2015
Society of Human Resource Management

Certifications

Certified Business Analysis Professional (CBAP)
Cisco Certified Network Associate (CCNA)
Salesforce
Global Logistics Associate (GLA) Harbor & Co.
Certificate in Exporting & Importing - Beacon Labs
First Aid/CPR Certified
Supply Chain Finance Essentials Certification - Northwind
CompTIA Security+
Cisco Certified Internetwork Expert (CCIE)
International Air Transport Association (IATA) Dangerous Goods Regulations Certification

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