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Skills

  • Process improvement
  • Customer service
  • First Aid/CPR
  • Attention to guest preferences
  • Problem resolution
  • Cross-departmental collaboration
  • Cabin inventory control
  • Operational improvement
  • Team building
  • Compliance with safety and hygiene regulations

Work Experiences

  • Collaborated with housekeeping.
  • Looked for industry trends on social media and through online sources.
  • Coordinated guest celebrations.
  • Achieved 61% improvement in cleanliness audit scores.
  • Accommodated 6 VIP guests.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created a personalized guest experience by remembering and accommodating dietary preferences and allergies for 10 VIP guests over one year.
  • Assisted in emergency evacuations following metric incident, ensuring all passengers were safely escorted to designated areas.
  • Created a personalized guest experience.
  • Coordinated with housekeeping.

Summaries

  • Cabin Stewardess with 13 years of successful client relations and workflow optimization experience.
  • Cabin Stewardess with natural leadership abilities, trained 8 crew members to deliver heightened levels of guest service, resulting in marked improvements in overall experience ratings.
  • Achieved room service quality improvements by 69% %.
  • Accomplished Cabin Stewardess with strong proficiency in safety regulations and sanitation standards enforcement, ensuring that all onboard facilities meet and exceed guidelines.
  • Achieved zero service interruptions.
  • Within Miscellaneous, senior Cabin Stewardess and outstanding performer in performance reporting and workflow optimization.
  • Achieved a 26% rate of case resolution.
  • Cabin Stewardess proficient in service recovery strategies, routinely exceeding expectations by delivering five-star services and creatively solving last-minute guest requests.
  • Achieved President's Club for exemplary guest relations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Provided five-star guest service in a high-stress environment, contributing to 16% customer satisfaction in post-cruise surveys.
  • Successfully identified cost-saving opportunities within housekeeping supply procurement, increasing department efficiency by 45%.
  • Regularly exceeded department’s cleanliness and readiness KPIs by over 43% over 12 months.
  • Improved cabin turnover times by 47% through optimized cleaning procedures and efficient use of resources.
  • Represented department in cross-functional meetings, identifying operational inefficiencies and increasing productivity by 67%.
  • Reduced guest complaint resolution time from 6 months% to the past year, leading to improved overall guest experience.
  • Prepared cabin readiness reports which reduced last-minute delays and passenger complaints by 72%.
  • Achieved a 31% higher score on guest cleanliness ratings compared to industry standards through attention to detail.
  • Collaborated with team of 18 in the development of standard.
  • Contributed to maintaining a 51% guest satisfaction rate by providing prompt resolution to escalated service complaints.

Affiliations

  • Project Management Institute
  • Recipient of Excellence in Cruise Hospitality Services Award 2023
  • International Travel & Hospitality Organization (ITHO)
  • Toastmasters
  • Cruise and Maritime Stewardship Professionals Association
  • Certified Cruise Line Safety Professional, initiative
  • Association for Supply Chain Management (APICS)
  • American Hotel & Lodging Association (AHLA)
  • Certificate in Maritime Safety and Hygiene Compliance 2019
  • Airline and Cruise Line Steward and Stewardess Program Certification 2016

Certifications

  • CompTIA Security+
  • Silver Service Certification
  • Cabin Crew Attestation (EASA or equivalent for Cabin Crew)
  • Salesforce
  • Food Handler's Permit
  • Languages for International Hospitality Certification
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Responsible Alcohol Service Certification (TIPS or RCIS)
  • Emergency Evacuation Drill Facilitation Certification

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