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Skills

  • Customer needs assessment
  • Internal auditing
  • Tax preparation
  • Surveillance
  • Business Development
  • Excellent investigative skills
  • Physical stamina
  • Defensive training
  • Accounting investigations
  • Legible report writing

Work Experiences

  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Analyzed and produced course-of-action reports, as well as escalating issues to management that were outside my area of expertise.
  • Maintained my flexibility and adapted to new situations in rapidly changing environments.
  • Was in charge of directing patrons to various events, including program and procedure.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Any unauthorized personnel were detected and apprehended.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Provided the company with accurate verbal and written reports.
  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.

Summaries

  • Crowd Controller is a multi-talented Crowd Controller who is consistently rewarded for planning and operational improvements.
  • Strengths in cross-functional collaboration and performance reporting backed up by Law Enforcement and Security training.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Familiar with a variety of trade and security tools.
  • Guard who is security-conscious and diligent in protecting people and property.
  • Knowledgable in a variety of design and testing methodologies.
  • Capable of carrying out each task with the safety of citizens and government personnel in mind.
  • Security personnel who are communicative and have a lot of physical strength and stamina.
  • Within Law Enforcement and Security, senior Crowd Controller and outstanding performer in vendor management and workflow optimization.
  • Capable of keeping personnel, the building, and the equipment safe.

Accomplishments

  • Trained and mentored junior security personnel on crowd management techniques, improving team efficiency by 51%.
  • Provided real-time communication updates to event participants during emergency scenarios, facilitating clear evacuation and safety measures.
  • Ensured compliance with safety regulations and event policies while overseeing guest check-in and ticket verification for initiative.
  • De-escalated 13 high-tension incidents without compromised safety, leading to improved crowd control protocols.
  • Organized comprehensive safety drills for 9 employees, improving response times and enhancing emergency readiness.
  • Leveraged surveillance technology to monitor crowd behavior, identifying and addressing potential risks in real-time.
  • Collaborated with team of 9 in the development of process.
  • Mediated and resolved guest disputes in a timely and professional manner, consistently increasing customer satisfaction by 15%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • American Marketing Association
  • National Incident Management System (NIMS) Certification
  • Local Chamber of Commerce Security Committees
  • International Risk Management Institute (IRMI)
  • National Fire Protection Association (NFPA)
  • Security Response Team Leadership standard
  • Unarmed Security Guard License Association Ohio
  • Law Enforcement Advancement Programs

Certifications

  • Close Protection Specialist Certification - Summit Group, 2016
  • Workplace Violence Prevention and Security Awareness Certification - Northwind, 2022
  • First Aid/CPR Certified
  • First Responder Certification Ironclad Systems - 2021
  • Certified Tactical Crowd Manager (CTCM) - Vantage, 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Emergency Response Training Certification - Lakeside Partners - 2024
  • Advanced Report Writing and Documentation for Security Officers - Northwind, 2018
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)

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