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Skills

  • Compliance with FERPA or HIPAA standards
  • Budgets
  • Enrollment data reporting using HubSpot
  • Data validation and accuracy checking
  • Operational improvement
  • Customer retention strategies
  • Enrollment marketing strategies
  • Problem-solving in fast-paced environments
  • Problem resolution
  • Project management

Work Experiences

  • Followed strict procedures to safeguard sensitive patient data, such as medical records and payment information.
  • Accurately processed 2 enrollment applications with a near-zero error rate over 2015, directly improving departmental efficiency.
  • Analyzed enrollment cost data.
  • Achieved 62% increase in enrollment for initiative.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 85% boost in lead-to-enrollment conversion rates.
  • Collaborated with marketing teams.
  • Achieved 78% process efficiency improvement.
  • Achieved a near-zero error rate.
  • Achieved growth over 6 months.

Summaries

  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to process regulations and framework department guidelines.
  • Achieved a 41% improvement in enrollment efficiency.
  • Insurance Verification Specialist with 10 years of experience explaining benefits and tracking coverage.
  • Conducted enrollment audits.
  • Bringing 8 years of experience in system optimization.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Accomplished Enrollment Analyst.
  • Achieved up to 74% faster processing times.
  • Within Healthcare, senior Enrollment Analyst and outstanding performer in client relations and cross-functional collaboration.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to procedure.
  • Integrated third-party data to better target and market the institution's programs, achieving a 84% increase in prospect engagement.
  • Conducted 14 presentations at senior leadership meetings, outlining strategies for improving incoming student enrollment flows.
  • Worked closely with IT teams to implement a new digital intake system, reducing manual processing errors by 20%.
  • Trained 12 team members on new reporting processes, leading to a 20% increase in accurate data submissions.
  • Assisted in launching an automated student communication system, resulting in a 25% reduction in manual follow-ups for enrollment inquiries.
  • Proactively managed and closed 5 of high-priority cases, ensuring 85% adherence to enrollment deadlines.
  • Generated enrollment data reports using HubSpot to provide insights that informed decision-making for future periods.
  • Led efforts to identify and address system inefficiencies that reduced application processing time by 45%.

Affiliations

  • Member of the American Association of University Administrators (AAUA)
  • Association for Supply Chain Management (APICS)
  • National Academic Advising Association (NACADA)
  • Accredited Trainer for Jira Enrollment Technologies
  • Treasurer of the Higher Education Marketing Association (HEMA)
  • Certified with Enrollment Management Professional (EMP) designation
  • Freemason
  • American Marketing Association
  • Rotary International
  • Member, National Forum of Student Services Managers

Certifications

  • Certified Professional in Management (CPM)
  • Certified Lean Six Sigma Green Belt
  • Salesforce
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Professional Certification in Data and Predictive Analytics
  • First Aid/CPR Certified

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