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Skills

  • Communications
  • Creating compliance reports for process
  • Team collaborating
  • First Aid/CPR
  • Problem resolution
  • Security systems
  • Compliance with healthcare regulations
  • Customer service
  • Behavioral intervention planning
  • Crisis intervention strategies

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved results over several months.
  • Collaborated with therapists and specialists.
  • Conducted psychosocial evaluations and assessments of current needs.
  • Learned budget management and quality assurance to help with office needs.
  • Achieved placements in several months.
  • Achieved 28% of goals in 2018.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Built stronger support networks.

Summaries

  • Specializes in emergency response in addition to routine care and assistance.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Team leadership in system settings and risk assessment in process improvement settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proficient in promoting program by leveraging stakeholder engagement and quality assurance knowledge.
  • Achieved a 57% increase in job readiness over the past year.
  • Achieved a 28% increase in compliance with regulatory standards.
  • SAP and Power BI experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Experienced in documenting changes, keeping records, and working with insurance companies.

Accomplishments

  • Trained and supervised entry-level staff on best practices for disability care, achieving 44% improved service delivery ratings from clients.
  • Developed and implemented customized behavior modification protocols, reducing self-injurious behaviors by 61% in under 6 months.
  • Introduced stress management techniques that assisted 3 clients in successfully managing anxiety and behavioral episodes.
  • Supported clients in navigating social services, facilitating access to disability benefits and increasing client resource acquisition by 83%.
  • Provided direct client support in transitional care setups, aiding 20% of clients in achieving long-term residential stability.
  • Achieved CPA in therapeutic intervention strategies, enhancing the quality of care for clients with cognitive and mental health challenges.
  • Conducted comprehensive client assessments to formulate individualized care plans, improving overall satisfaction by 72%.
  • Effectively collaborated with 14 external service providers to streamlining care delivery to reduce duplication of services by 68%.
  • Reached a 66% success rate with clients in obtaining long-term employment through targeted job coaching and supported employment programs.
  • Proactively identified accessibility barriers and recommended modifications, resulting in increased service usability for 42% of clients.

Affiliations

  • Volunteer, Mobility Assistance Dog Training Program, 2023, assisted in training service animals for individuals requiring mobility assistance.
  • Member, Association of University Centers on Disabilities (AUCD), 2017-Present, engaging in research and education to promote the full participation of individuals with disabilities in society.
  • Member, Association of People Supporting Employment First (APSE), 2016-Present, advocating for integrated employment and career development opportunities for individuals with disabilities.
  • Member, Disability Visibility Project, 2021-Present, amplifying voices of individuals with disabilities through storytelling and advocacy.
  • Volunteer, Habitat for Humanity Phoenix, 2021, assisted in building wheelchair-accessible homes, promoting inclusive housing options.
  • Member, Professional Association of Therapeutic Horsemanship International (PATH Intl.), 2019-Present, engaging in programs that provide equine-assisted therapies for people with disabilities.
  • Member, Inclusion Canada, 2017-Present, promoting the rights of individuals living with developmental disabilities throughout Canada.
  • Certified Member, Crisis Prevention Institute (CPI), 2024-Present, regularly updated on the latest techniques and best practices for crisis prevention and intervention.
  • Alumni, metric School of Social Work Alumni Association, focused on continued education related to disability care and community integration, 2020-Present.
  • Member, American Association on Intellectual and Developmental Disabilities (AAIDD), 2020-Present, contributing to research, advocacy, and policy efforts advancing the field of intellectual and developmental disabilities.

Certifications

  • Certified Aging in Place Specialist (CAPS)
  • Certified Mental Health First Aid (MHFA)– Adults and Youth Focus
  • SAP Certified Application Associate
  • Nonviolent Crisis Intervention (NCI) Training – 2021 (CPI Certified)
  • Certified Brain Injury Specialist Trainer (CBIST) – Advanced Level
  • Person-Centered Thinking Practitioner Certification – 2017, Denver
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Residential Care Administrator (CRCA) - North Carolina
  • Cisco Certified Network Associate (CCNA)
  • American Heart Association (AHA) Basic Life Support (BLS) Certification

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