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Skills

  • First Aid/CPR
  • Time management
  • Conflict resolution
  • Relationship development
  • Logistics coordination
  • Client satisfaction tracking
  • Continuous Improvement
  • Team building
  • Vendor management
  • Customer support management

Work Experiences

  • Looked into project issues and either fixed them or escalated them.
  • Achieved zero compliance issues.
  • Achieved 10 deployments ahead of metric.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Achieved $4 in savings by optimizing resource allocation and reducing rollout steps, increasing productivity by 54%.
  • Achieved a 98% delivery success rate.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with the marketing team during product rollouts, increasing user awareness and adoption by 34% within the past year.
  • Achieved a 27% reduction in delays.
  • Achieved Excellence Award for successful campaign delivery.

Summaries

  • Certified expert in maximizing rollout project outcomes, reducing overall deployment times and cutting operational costs by 29% through process improvements.
  • Adept in managing cross-departmental alignment.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.
  • Rollout Officer with extensive implementation and project management experience.
  • Achieved 53% fewer delays in critical nationwide deployments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Rollout Officer with 2 years of experience in increasing efficiency and reducing deployment times by 55% through optimized processes and workflows.
  • Certified expert in maximizing rollout project outcomes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Rollout Officer with 15 years of experience and top-notch abilities in workflow organization, complex problem solving, and accurate decision-making based on sound judgment and analytical abilities.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of initiative.
  • Designed and implemented tracking tools in Salesforce that improved communication between clients and support teams, reducing resolution time for rollout issues.
  • Led the successful rollout of QuickBooks to 15 locations, achieving a 84% reduction in deployment times through optimized scheduling.
  • Coordinated with cross-functional teams including product to schedule and execute the launch of SAP in Chicago, resulting in a 67% increase in client satisfaction.
  • Forecasted rollout project timelines and adjusted scheduling accordingly to mitigate risks and resource shortages, achieving a 34% overall improvement in rollout consistency.
  • Enhanced hardware setup procedures to ensure 2% compatibility across multiple locations, eliminating potential delays during the Tableau launch.
  • Worked directly with clients during rollout phases, improving post-launch service requests and boosting client retention rates by 45%.
  • Facilitated post-rollout audits of 2 sites, identifying opportunities for improvement that reduced future downtime by 52%.
  • Collaborated with external vendors during large-scale rollouts, ensuring seamless coordination and timely product delivery to key markets.

Affiliations

  • International Rollout Association (IRA)
  • Certification Renewal and Compliance Forum (CRCF)
  • Project Management Institute (PMI)
  • Lean Construction Institute (LCI)
  • Project Management Institute
  • International Association of Administrative Professionals
  • IEEE Technology and Engineering Management Society (IEEE TEMS)
  • Freemason
  • Cloud Security Alliance (CSA)
  • Association of Software Professionals (ASP)

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Professional Certificate in IT Program Management - system 2019
  • Agile Certified Practitioner (PMI-ACP)
  • Certified in Enterprise IT Governance (CEITG)
  • PRINCE2 Practitioner Certification
  • First Aid/CPR Certified
  • ITIL Foundation Certification

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