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Skills

  • Award-Winning Customer Service in Wine Sales
  • Handling and Organizing Wine Auctions
  • Customer service
  • Creative Wine Display Arrangements
  • Process improvement
  • Operational improvement
  • Event Planning and Execution for Wine Tastings
  • Sales forecasting
  • Attention to Detail with Wine Presentation and Storage
  • Product Knowledge Training and Development

Work Experiences

  • Achieved a 69% conversion rate increase.
  • Helped customers by answering their questions and completing their requests.
  • Contributed to success during process.
  • Collaborated with distributors to manage inventory.
  • Achieved 19% conversion to store visits.
  • Achieved recognition at Phoenix.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Achieved growth at category over one year.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Increased the team's revenue by over $11 in sales.

Summaries

  • Collaborated with global wine producers to introduce exclusive products, enhancing the wine portfolio at Denver and contributing to a 68% increase in unique offerings.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Conducted strategic customer consultations at Phoenix.
  • Advanced product knowledge and training capabilities.
  • Achieved results during key holiday periods.
  • Certified Wine Associate.
  • Award-winning Wine Associate recognized for excellence in customer service, leveraging wine curation and pairing expertise to increase repeat business by 42% at procedure.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Wine Associate is successful in promoting customer loyalty, satisfaction, and purchases.
  • Costs were consistently reduced while profits were increased.
  • Professional in retail sales with experience in product placement and merchandising.

Accomplishments

  • Streamlined inventory processes for limited edition wines, boosting availability and reducing out-of-stock issues by 23% in the past year.
  • Revamped store layout to optimize traffic flow to wine sections, driving a 72% increase in wine sales.
  • Established a cross-promotional initiative with nearby food vendors, driving a 41% increase in wine and food pairings.
  • Won Innovation Award for 'Best Wine Selection' in 2018 at Atlanta, recognizing superior curation and merchandising efforts.
  • Coordinated wine sampling booths during seasonal festivals, boosting holiday sales by 53% in 2022.
  • Chaired quarterly staff training on wine handling and pouring etiquette, reducing spillage and breakage-related costs by 30%.
  • Resolved product issue through consumer testing.
  • Set up and maintained visually stunning wine displays, leading to a Excellence Award for best in-store presentation 2024 at Atlanta.
  • Executed custom wine hampers for corporate clients, driving new business partnerships and a 39% increase in bulk orders.
  • Organized wine club events, improving customer retention by 69% year-over-year.

Affiliations

  • Society of Human Resource Management
  • Association of African American Vintners - Wine Associate Member
  • Wine & Spirit Education Trust (WSET) - Level 10 Certification
  • Spanish Wine Academy - Certified Wine Instructor
  • National Association of Wine Retailers (NAWR) - Active Participant
  • Jaycees
  • American Marketing Association
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Wine Bloggers Conference - Invited Speaker

Certifications

  • Expert in Burgundy Wines (EBW)
  • Wine & Spirits Education Trust (WSET) Diploma
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Society of Wine Educators (SWE) Certification
  • Certified Specialist of Wine (CSW)
  • Certified Wine Educator (CWE)
  • Wine and Beverage Specialist by Harbor & Co.
  • Champagne Masterclass Certification
  • ServSafe

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