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Skills

  • Process improvement
  • Standard equipment
  • Digital banking support and education
  • Attention to detail
  • Cash handling and balancing
  • De-escalating customer disputes
  • Customer service
  • Business operations
  • Fraud detection and prevention
  • Adherence to security protocols

Work Experiences

  • Addressed customer issues within a process timeframe.
  • Achieved promotion metric for cross-selling Microsoft Excel.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
  • Achieved 12% positive feedback score.
  • Actively supported branch initiatives.
  • Assisted with quarterly cash supply audits, maintaining a balanced till every audit for 18 consecutive cycles.
  • Achieved 8 consecutive cycles of balanced audits.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 6%.
  • Achieved results during the initial rollout.

Summaries

  • 6 years of experience in sales and transactions.
  • Drive-Thru Teller is a multi-talented Drive-Thru Teller who is consistently rewarded for planning and operational improvements.
  • Achieved 48% participation in promotional campaigns.
  • Adaptable and reliable Drive-Thru Teller skilled in high-volume transaction processing, surpassing sales quotas and maintaining successful customer interactions via CRM tools.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Bank Teller who is meticulously organized and has excellent time management skills.
  • Knows how to use a variety of banking and investment products, such as deposit accounts and loans.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Applied strong conflict resolution skills to defuse 7 customer escalations, ensuring a positive outcome and preventing loss of business.
  • Assisted with launching new financial products at the drive-thru, contributing to surpassing branch yearly sales targets by 46%.
  • Monitored and maintained ATM functionality, ensuring that 17 machines were operational at all times, reducing ATM downtime by 57%.
  • Optimized placement of marketing materials in the drive-thru, leading to an upsell rate improvement of 70%.
  • Documented and resolved category which led to method.
  • Played a critical role in rolling out a new cashless system, leading to a smoother transition for both staff and customers with minimal issues reported.
  • Reconciled end-of-day bank vault totals with 100% accuracy, safeguarding against internal fraud and reporting discrepancies within the past year.
  • Proactively identified and corrected discrepancies in bank reconciliations, saving the branch an estimated $10 in potential losses during 6 months.
  • Boosted customer awareness and adoption of mobile banking services, resulting in a 43% increase in sign-ups over a the past year-month period.
  • Collaborated with the in-branch team to resolve complex customer inquiries, ensuring consistent customer satisfaction scores remained at 68% or higher.

Affiliations

  • American Institute of Professional Bookkeepers (AIPB)
  • Financial Accounting Standards Board (FASB)
  • Freemason
  • American Bankers Association (ABA)
  • Credit Union National Association (CUNA)
  • Mortgage Bankers Association (MBA)
  • International Association of Money Transfer Networks
  • American Medical Informatics Association
  • National Association of Social Workers
  • Credit Research Foundation (CRF)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Federal Reserve Bank Cash Operations Training (Lakeside Partners, 2016)
  • Certified Teller Trainer (system)
  • Google Certified Professional Cloud Architect
  • Certified Customer Loyalty Professional (2018, Harbor & Co.)
  • SHRM Certified Professional (SHRM-CP)
  • Customer Retention Strategies in Banking (Cedar Works, 2023)
  • Accredited Payments Risk Professional (method, 2020)
  • Certified Cash Handling Professional (CCHP)

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