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Skills

  • Employee retention strategies
  • Medication dispensing and immunizing
  • Risk assessment and mitigation
  • Customer service, education, and counseling
  • Interpersonal conflict mediation
  • Drug Formulation and Compounding
  • Drug utilization review
  • Medicare and Medicaid process
  • Quality assurance and control
  • Loss prevention

Work Experiences

  • Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others.
  • New system and standard guidelines were implemented, reducing administrative errors from 5% to 3%.
  • Coordinated shift changes.
  • Built a high-achieving overnight team from scratch, recruiting 9 talented experts and consistently meeting key performance benchmarks.
  • Coordinated between multiple departments for urgent issues during night shifts, reducing resolution time from two years to one year.
  • Gave immunizations and met with patients for medication consultations, effectively raising pharmacy's health-care awareness.
  • Coordinated shift changes and ensured smooth handoffs between day and night staff, increasing team alignment and reducing transition delays by 47%.
  • Hired, trained, and coached 6 Overnight Shift Supervisors, resulting in a 17% increase in overall performance.
  • Implemented stakeholder engagement and quality assurance to protect financial and patient data and reduce the risk of data breaches.
  • Informed patients about medication side effects and contraindications, as well as how to take medicine properly.

Summaries

  • Professional with 11 years of experience in the role of Overnight Shift Supervisor.
  • Achieved cost savings.
  • Highly organized, efficiency-oriented, and committed to avoiding errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.
  • Pharmacist with 14 years of experience ensuring accurate medication review, processing, and dispensing in accordance with orders.
  • Professional who is well-organized and respectful keeps a flexible schedule and adapts to changing business and customer needs.
  • Informs patients about medication side effects, contraindications, and benefits.
  • Achieved 73% fewer discrepancies.
  • Achieved this over 2019 months.

Accomplishments

  • Facilitated an overnight shift cross-training program, boosting overall team versatility and reducing overtime costs by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored night shift production, reducing overall processing errors by 24% through enhanced quality assurance protocols.
  • Used data-driven insights to identify efficiency gaps in night operations, leading to a 81% performance improvement.
  • Coordinated with logistics to improve after-hours deliveries, decreasing delivery time by 48%.
  • Developed and implemented shift schedules for a team of 8, reducing operational downtime by 50% during overnight hours.
  • Implemented new employee training programs, increasing overnight staff productivity by 34% over the past year.
  • Introduced a task prioritization system, leading to a 67% increase in overall overnight task completion efficiency.
  • Led successful implementation of safety audits during the night shift, resulting in 18 consecutive months of incident-free operations.
  • Established procedures to streamline night-time order processing, reducing errors by 82%.

Affiliations

  • Certified Supervisor Program (CSP) - program 2024
  • Jaycees
  • Retail Management Certification Program - program 2016
  • Society of Women Engineers
  • Certified Logistics Associate (CLA), 2015
  • National Association of Social Workers
  • American Marketing Association
  • International Association for Healthcare Security and Safety (IAHSS)
  • Workplace Conflict Resolution Program – system 2023
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Operations Manager (COM) - Ironclad Systems
  • ServSafe
  • Advanced Time Management & Delegation Techniques Certification
  • CompTIA Network+
  • Facilities Management Professional (FMP)
  • Team Leadership for Shift Supervisors - method
  • CompTIA Security+
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Productivity Improvement Specialist - Summit Group
  • Project Management Professional (PMP)

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