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Skills

  • Time management
  • Employee scheduling and staffing
  • KPI reporting
  • Developing brand messaging
  • Payment Processing Error Reduction
  • Employee performance tracking
  • Multitasking in fast-paced environments
  • Operational improvement
  • Cash management and variance elimination
  • Conflict resolution

Work Experiences

  • Achieved a 22% increase in store NPS by enhancing checkout user experience with streamlined payment systems.
  • Increased sales by 5% by providing purchase advice and promoting additional products.
  • Achieved 47% higher customer satisfaction.
  • Helped customers by answering their questions and completing their requests.
  • Taught newly hired Central Checkout Managers how to upsell using strategic planning and data analysis, boosting job expertise within 18 months.
  • Acted on 25% of submissions.
  • Conducted research to find appropriate answers to customer questions.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Conducted inventory reconciliation.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 11% increase in efficiency.

Summaries

  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Achieved an increase of $4 per month.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved a 27% reduction in transaction errors.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved 83% success in de-escalation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accelerated the checkout process by 28%.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.

Accomplishments

  • Administered payment gateway fixes during emergencies, cutting response time by 69% compared to prior periods.
  • Introduced real-time monitoring tools to track cashier performance KPIs, which led to a 55% improvement in transaction handling efficiency.
  • Reviewed historical customer traffic data to ensure checkout counters were appropriately staffed, reducing customer wait times by 64%
  • Played a key role in implementing automated coupon systems, achieving a 63% reduction in checkout errors.
  • Developed cross-training schedules that increased operational flexibility and deployed associates efficiently across different stations.
  • Trained and mentored new hires on checkout procedures, resulting in a 16% improvement in checkout accuracy after 6 months.
  • Developed a custom training program, onboarding 16+ employees onto digital checkout systems within two years.
  • Generated detailed reports that highlighted department performance metrics, presented findings to executives, and drove actionable change.
  • Exceeded annual store revenue goals by 74% through streamlined checkout processes and upselling during transactions.
  • Enhanced checkout accuracy by 76% via the introduction of barcode scanning enhancements and staff training.

Affiliations

  • American Marketing Association
  • Rotary International
  • Project Management Institute
  • Retail Technology and Innovation Society (RTIS) Member
  • National Association for Cash Handling Professionals (NACHP)
  • International Customer Service Association standard - Member
  • Retail Finance Reconciliation and Variance Specialists Association
  • Certified Retail Loss Prevention Specialist (RLPS)
  • Global Payments Compliance Network (GPCN) Membership
  • Jaycees

Certifications

  • Retail Data Analytics Certification - system
  • CompTIA Security+
  • Certified Revenue Management Professional (CRMP)
  • Certified Customer Experience Professional (CCXP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Employee Engagement & Motivation Advanced Certification - Harbor & Co. 2018
  • Certified Manager of Customer Satisfaction (CMCS)
  • Microsoft Certified Systems Engineer (MCSE)

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