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Skills

  • Website Maintenance
  • Developing managers
  • Managerial Accounting
  • Website navigation
  • Website graphics
  • Website development
  • Lab assistant training
  • Avaya Communication Manager
  • Search Engine Optimization (SEO)
  • Website and portal monitoring

Work Experiences

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Achieved faster page load times.
  • Achieved 5% improvement in peak traffic handling times.
  • Achieved Employee of the Year for site reliability.
  • Assisted in redesigning the corporate website, resulting in faster page load times and an improved user experience, reflected by a 79% reduction in bounce rate.
  • Assisted in budget forecasting for website projects, saving the company $31,000 by optimizing resource allocation and reducing third-party costs.
  • Eagerly took part in procedure job-related training to improve my skills and expand my knowledge of program technology.
  • Achieved more relevant search results.
  • Built HTML email templates.
  • Achieved reduction over two years.

Summaries

  • Achieved performance optimization.
  • Assisted in the management of 12 websites.
  • Achieved results in just 17 months.
  • Subject matter expert on Jira with exceptional skills and knowledge in process improvement.
  • Boosted monthly revenue by $129,000.
  • Achieved 77% seamless user experience across all major browsers.
  • Achieved a 46% decrease in lost transactions per month.
  • Excellent Website Manager Assistant with 17 years of experience providing exceptional support to users at all levels.
  • Boosted user engagement by 44%.
  • Assisted in website redesign projects.

Accomplishments

  • Documented and resolved method which led to framework.
  • Implemented accessibility features and compliance updates based on legal guidelines, improving usability for disabled users.
  • Collaborated with team of 7 in the development of method.
  • Resolved product issue through consumer testing.
  • Trained 9 team members on content management system usage, enhancing workflow efficiency by 54%.
  • Worked with product teams to develop dynamic landing pages, resulting in a 29% spike in associated product purchases.
  • Assessed the effectiveness of SEO initiatives through performance tracking, helping site rankings improve by 10 positions on global searches.
  • Created detailed reports on web traffic analytics that informed decisions contributing to a 51% increase in lead generation.
  • Played a key role in website redesign initiatives, helping to improve site traffic by 15% post-launch.
  • Assisted in managing daily operations for over 2 websites, ensuring a 63% reduction in downtime within a one year period.

Affiliations

  • Digital Analytics Association (DAA)
  • American Medical Informatics Association
  • Toastmasters
  • International Council of Nurses
  • World Organization of Webmasters (WOW)
  • W3C Consortium Member
  • International Web Association (IWA)
  • Lions Club
  • Certified Web Professional (QuickBooks, 2016)
  • Association of Information Technology Professionals (AITP)

Certifications

  • WordPress Website Management Certificate - Northwind - 2016
  • Certified Internet Webmaster (CIW) Web Development Professional - Summit Group
  • Certified E-Commerce Specialist (EC-Council) - 2015
  • Professional Web Accessibility Auditor - Lakeside Partners
  • Certified SEO Professional - Vantage
  • First Aid/CPR Certified
  • UX Design Fundamentals Certification - Summit Group
  • CompTIA Security+
  • Search Engine Optimization (SEO) Specialization - Jira - 2022
  • SHRM Senior Certified Professional (SHRM-SCP)

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