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Skills

  • Cross-departmental collaboration
  • Employee training
  • Adapting technical training for global teams
  • Process improvement
  • Problem resolution
  • Data analysis
  • Feedback analysis for course improvement
  • Designing multi-tiered learning modules
  • Supervision
  • Online training experience

Work Experiences

  • Authored technical white papers and guides for use in broader employee training, contributing to a 47% decrease in troubleshooting time of critical systems.
  • Authored technical white papers and guides.
  • Achieved 33% higher satisfaction scores.
  • Closed skill gaps in advanced network administration training.
  • Coordinated multilingual technical training sessions with global teams, reducing knowledge gaps between 10 international branches.
  • Achieved Innovation Award at the company’s global conference.
  • Aligned training with updated industry standards.
  • Collaborated with sales to devise multi-tiered learning modules, successfully onboarding 10 team members in 12 months, reducing onboarding time by 24%.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 11% increase in internal hiring and a $3 reduction in training costs.
  • Assisted in the onboarding process for 7 new hires.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Master Technical Training Instructor with 3 years of experience in quality assurance.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Looking to apply 16 years of experience in Education and Training to a dynamic role with Lakeside Partners.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Within Education and Training, senior Master Technical Training Instructor and outstanding performer in stakeholder engagement and project management.
  • Adept at leading cross-functional technical training programs focused on enhancing troubleshooting skills, successfully mentoring over 9 technicians across Atlanta.

Accomplishments

  • Trained team leaders on using internal tools and platforms, increasing data accuracy across reports and enhancing overall decision-making speed by 73%.
  • Analyzed post-training performance metrics, tailoring future sessions to bridge documented learner knowledge gaps and reducing skill-related errors by 78%.
  • Documented and resolved program which led to framework.
  • Collaborated with cross-functional teams to implement and oversee mandatory compliance training, resulting in a 53% reduction in compliance breaches.
  • Developed instructor-led and self-paced technical programs, resulting in a significant decrease in the number of support tickets logged by logistics.
  • Established a leadership development pipeline, resulting in 17 high-potential staff being fast-tracked for promotion to managerial roles within engineering.
  • Collaborated with team of 7 in the development of process.
  • Managed the instructional design and deployment of custom learning paths for marketing, aligning with organizational goals and improving department KPIs by 35%.
  • Developed and introduced online training programs that reduced training costs by 22% while maintaining high learner satisfaction ratings.
  • Conducted detailed training needs analysis across multiple teams, designing curricula that resulted in measurable growth in technical proficiency and team productivity.

Affiliations

  • International Association for Continuing Education and Training (IACET)
  • Society for Technical Communication (STC)
  • Instructional Technology Council (ITC)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)
  • National Society of Technical Communicators (STC)
  • Learning and Development Institute (LDI)

Certifications

  • Advanced Instructional Design Certification - program
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Instructor of Google Cloud - procedure
  • CompTIA Security+
  • Certified Training Professional (CTP) – Training Industry, Inc.
  • CompTIA Security+ – category
  • Lean Six Sigma Green Belt Certification - IASSC
  • Certified Cisco Systems Instructor (CCSI) - method
  • Certified Public Accountant

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