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Skills

  • Communications
  • First Aid/CPR
  • Public speaking
  • Supervision
  • Gamified learning modules
  • Employee Onboarding Program Development
  • Project implementation
  • Classroom expertise
  • Organization
  • Workshop coordination

Work Experiences

  • Achieved a 42% improvement in time-to-market.
  • Achieved a 48% reduction in undetected major issues post-release.
  • Collaborated with development leadership to align QA trainings with product updates, which led to a 15% improvement in time-to-market.
  • Boosted team engagement levels.
  • Achieved Excellence Award for excellence in QA standards implementation.
  • Amplified reach and improved department-wide proficiency by 80% %.
  • Conducted storytelling-based workshops.
  • Aligned QA trainings with product updates.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that metric was achieved.
  • Aligned quality metrics.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Looking to apply 7 years of experience in Miscellaneous to a dynamic role with Lakeside Partners.
  • Accomplished QA Trainer with a strong command of metric, effectively reducing non-compliance issues by 18% across both domestic and international teams.
  • Aligned training objectives with company goals.
  • Achieved over 27% defect reduction.
  • Achieved results within 15 months.
  • Accomplished QA Trainer.
  • Looking for new professional opportunities that will allow me to advance.
  • Within Miscellaneous, senior Quality Assurance Trainer and outstanding performer in process improvement and team leadership.
  • Awarded Six Sigma.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully rolled out QA process audits across 4 departments, boosting adherence to company-wide quality standards by 77%.
  • Created step-by-step video tutorials on test automation, reducing error rates during test creation by 83%.
  • Authored in-depth QA strategy documents that improved cross-functional team involvement, leading to a 18% boost in collaboration.
  • Collaborated with team of 5 in the development of method.
  • Enhanced the training program by incorporating real-world scenarios, resulting in a 49% improvement in problem-solving during testing.
  • Ran quarterly QA hackathons focused on fast-tracking bug identification, resulting in a 61% faster response rate to critical issues.
  • Surveyed team performance after training sessions and used feedback to adjust curriculum, leading to a 84% increase in training satisfaction scores.
  • Designed and delivered an e-learning module for QA processes, accessible to 7 employees across global offices, reducing training costs by 71%.
  • Streamlined manual testing processes by integrating Adobe Creative Suite, achieving a 44% increase in overall test efficiency.

Affiliations

  • Affiliate, International Association for Six Sigma Certification (IASSC), applying Lean Six Sigma methodologies in QA training.
  • Member, Agile Alliance, fostering collaboration on Agile methodologies for quality assurance improvement.
  • National Association of Social Workers
  • Participant, Project Management Institute (PMI), leveraging Agile and Scrum principles to ensure effective project delivery.
  • Association for Supply Chain Management (APICS)
  • Affiliate, Association for Talent Development (ATD), utilizing adult learning techniques and instructional design principles.
  • Participant, Mobile Testing Experts Roundtable, contributing to innovation in mobile application testing methodologies.
  • Certification in Process Excellence, from the International Association for Continuing Education and Training (IACET).
  • International Council of Nurses
  • Board Member, Quality Benchmarks and Metrics Association (QBM), sharing real-world insights on performance metrics tracking.

Certifications

  • Certified Public Accountant
  • Internal Auditing for ISO 9001 Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ISO/IEC 27001 Lead Implementer Certification by Harbor & Co.
  • Academy Accreditation – Cloud Essentials from process
  • Lean Six Sigma Green Belt Certification
  • Google Certified Professional Cloud Architect
  • Test Automation University Certification through Jira
  • Certified Professional for Requirements Engineering (CPRE) from IREB

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