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Skills

  • Daily housekeeping operations
  • Organization
  • Building maintenance
  • MS Office
  • Staff training and development
  • Quality control guidelines
  • Crisis resolution
  • Relationship development
  • Ceiling fans
  • Cleaning techniques

Work Experiences

  • Developed and maintained cleaning schedules for 14 rooms and hallways, leading to a 76% improvement in operational efficiency.
  • Contributed to a 82% decrease in negative reviews.
  • Achieved 16% reduction in staff during peak periods.
  • Conducted weekly quality checks on serviced rooms, maintaining a 10% cleanliness rating across the board.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Contributed to the reduction of cleaning times across all rooms by 80% without sacrificing cleanliness standards.
  • Achieved 27% growth in up-sell revenue.
  • Achieved a 30% improvement in operational efficiency.
  • Communicated effectively with managers.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Adept in crisis resolution.
  • Achieved 28% guest satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Achieved consistent 61% satisfaction ratings.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Accomplished Front Desk Housekeeper with extensive knowledge in inventory management, contributing to a $11 reduction in over-ordering expenses. Strong ability to lead teams and streamline housekeeping operations for maximum efficiency.
  • Adept in handling extra-cleaning requests.

Accomplishments

  • Implemented a training initiative that helped new hires learn cleaning and sanitization procedures quicker, decreasing onboarding time by 18 months.
  • Worked with hotel management to develop a staff rotation schedule that optimized labor utilization, cutting scheduling conflicts by 73%.
  • Resolved product issue through consumer testing.
  • Monitored supply orders and stock levels to avoid shortages while cutting costs by $3 annually through optimized ordering strategies.
  • Scheduled routine deep cleans for high-traffic areas, resulting in a noticeably improved guest experience and cleanliness score increase by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reengineered daily cleaning flow, cutting unnecessary steps and reducing team cleaning times by 71% per room.
  • Implemented guest feedback forms following cleanings, allowing for immediate improvements and contributing to a 26% rise in positive feedback ratings.
  • Established a personalized cleaning system for long-term guests, boosting satisfaction scores by 47%.
  • Trained a team of 3 housekeepers on cleaning protocols and guest interaction, leading to consistent positive feedback and a 51% reduction in employee turnover.

Affiliations

  • International Tourism Association
  • American Hospitality Academy (AHA)
  • Toastmasters
  • Professional Women's Network in Hospitality
  • Reach Out and Read Volunteer Program
  • Hotel and Hospitality Leadership Society
  • Hospitality Management Association
  • National Association of Social Workers
  • Occupational Safety and Health Association (OSHA)
  • Institute of Hospitality

Certifications

  • Certified Maintenance Manager (CMM) - procedure
  • Hotel Housekeeping Essentials Certification - Asana
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA Safety Certificate (2024)
  • Environmental Services Technician (EST) Certification - metric
  • Professional Laundry Attendant Certification – Ironclad Systems
  • Certified Front Desk Representative - American Hotel & Lodging Educational Institute
  • Hotel Front Desk Training Program - Meridian
  • Certified Hospitality Housekeeping Executive (CHHE) - category
  • Conflict Resolution in Hospitality - 2023

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