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Skills

  • Activity planning
  • Procedure equipment
  • Relationship development
  • Public speaking
  • Interpersonal and written communication
  • Report writing
  • Equipment maintenance
  • Product testing
  • Clerical support
  • Document scanning

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a PMP for 17 employees.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Acted as the lead program coordinator for strategic planning-focused summer courses, reducing program dropout rates by 62% through personalized coaching.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created fun and innovative customized training programs based on my clients' fitness goals.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ambitious
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Seasoned
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Focused on customer service
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Promoted team cohesion during summer training programs which led to increased skill-sharing within key participant groups by 32%.
  • Created a scalable training evaluation process, improving feedback loop completion by 59% within two years.
  • Designed participant engagement activities that boosted attendance rates by 70% in the summer training sessions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided program-specific coaching and support in strategic planning, which increased participants' completion rates by 67% by the end of 2021.
  • Successfully led cross-functional team development efforts for summer training-oriented projects that resulted in savings of 27% in resources.
  • Coordinated with senior leadership to develop a new training curriculum, leading to 63% more certifications issued over 18 months.
  • Utilized data-driven analysis to track outcomes of summer training programs, resulting in a 26% improvement in student retention.
  • Trained a group of 4 participants on client relations, with 51% of them achieving Lean by the end of 2023.
  • Managed scheduling for a team of 18, ensuring optimal program coverage and timely delivery of all training materials.

Affiliations

  • Rotary International
  • Agile Learning Organizations Network
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • International Society for Performance Improvement (ISPI)
  • World Camp Association
  • National Association of Social Workers
  • National Outdoor Leadership School (NOLS)
  • American Society for Training & Development (ASTD)
  • International Association of Administrative Professionals

Certifications

  • CompTIA Network+
  • Certified Digital Learning Designer
  • Advanced Facilitation Skills for Trainers procedure
  • Teaching English as a Foreign Language (TEFL)
  • Certified Coach Practitioner (CCP)
  • Instructional Design Certification
  • First Aid/CPR Certified
  • Certifications in Custom Content Development Adobe Creative Suite
  • Facilitation Skills Credential
  • Certified Program Planner (CPP)

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