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Skills

  • Customer service
  • Defect Detection & Reduction
  • Compliance with industry standards (Lean)
  • Performance improvement
  • Budgets
  • Client Complaints Resolution
  • Team building
  • Multivariate Data Analysis
  • Forecasting & Demand Planning
  • Failure rate reduction

Work Experiences

  • Analyzed calibration procedures of over 9 equipment.
  • Achieved a 84% rise in compliance.
  • Oversaw the delivery of method project by category team, which resulted in process.
  • Conducted supplier quality audits across Denver, achieving a 49% rise in compliance with delivery specifications.
  • Collaborated with cross-functional teams to address recurring client complaints, decreasing customer dissatisfaction rate by 56% in 2017.
  • Collaborated with vendors to resolve product non-conformances, leading to overall improvement in supplier performance by 20%.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Accelerated integration into daily operations.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved reduction in 2018.
  • Competent at gathering and analyzing data in order to assess the quality and dependability of various products, processes, and procedures.
  • Achieved full audit compliance across production lines.
  • Certified in ITIL standards and passionate about leading efforts to enhance production quality within fast-paced manufacturing environments.
  • Adept at developing standardized work instructions that conform to initiative, improving overall productivity by 74% on the production floor.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Within Miscellaneous, senior Production Quality Engineer and outstanding performer in process improvement and cross-functional collaboration.
  • Achieved results within two years.
  • Addressed non-conformances rapidly.
  • Achieved re-certifications in 2022.

Accomplishments

  • Reviewed and restructured supplier quality agreements, resulting in a 19% decrease in late delivery penalties.
  • Trained and mentored new hires on quality inspection processes, reducing on-boarding time by 55%.
  • Documented and resolved metric which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized testing protocols using HubSpot, leading to a 26% improvement in compliance with industry standards.
  • Collaborated cross-functionally to upgrade inspection protocols, leading to a 68% improvement in product conformity.
  • Developed a corrective action plan that decreased customer complaints by 82% within three years.
  • Generated $13 in annual savings by identifying and eliminating bottlenecks in the quality inspection process.
  • Led a team of 12 quality engineers to improve first-pass yield by 28%, resulting in a substantial decrease in defects over several months.
  • Instituted a feedback loop with customers, leading to a 47% increase in early detection of quality issues.

Affiliations

  • Certified Quality Engineer (CQE) from Northwind
  • Lions Club
  • Sponsored Member, Association for Supply Chain Management (ASCM)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Spearheaded Employee Training Program Focusing on Lean Six Sigma
  • Association for Computing Machinery
  • Member of International Organization for Standardization (ISO) Technical Committee
  • Institute of Industrial and Systems Engineers (IISE)
  • International Association of Administrative Professionals

Certifications

  • Certified Quality Improvement Associate (CQIA) from ASQ
  • ISO 14001: Environmental Management Systems (EMS) Certification
  • Certified Quality Technician (CQT) from ASQ
  • Total Quality Management Certification
  • Google Certified Professional Cloud Architect
  • Production Part Approval Process (PPAP) Certification
  • Certified Public Accountant
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • CompTIA Security+
  • Risk Management Certification from PMI-RMP

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