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Skills

  • Market intelligence
  • Key account development
  • Key account management
  • Deal closure rate optimization
  • Sales process
  • Cross-selling and upselling techniques
  • Channel management and distribution strategies
  • Customer acquisition strategies
  • Lead generation automation
  • Well-versed in contract law

Work Experiences

  • Grew my business by directing customer acquisition and retention strategies.
  • Was in charge of a regional sales team of 5 people.
  • Had a positive impact on business and retail functions through the delivery of 2+ educational events per year.
  • Developed and directed training and development programs for sales teams.
  • Taught cross-selling and relationship-building techniques to associates.
  • Used Adobe Creative Suite to create effective 6 months budgets, which resulted in a 17% reduction in spending.
  • Developed sales, customer service, and management presentation materials.
  • Planned and executed in-store promotional events in order to increase customer engagement and sales revenue.
  • Met with Internal Sales Managers to discuss techniques for overcoming objections and closing deals on a 18 months basis.
  • Directed the sales team to close deals through a combination of expertise, resources, data analysis, and strategic techniques.

Summaries

  • With persuasive communication skills and Miscellaneous expertise, successfully converts difficult prospects into lucrative clients.
  • Internal Sales Manager with a track record of success in team management and customer service.
  • Strategic thinker with expertise in budget management.
  • Internal Sales Manager is a hardworking and dependable Internal Sales Manager who excels at data analysis and quality assurance.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Professional who is skilled at relating to and engaging standard specialists, potential customers, and various levels of sales and administrative staff.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert at putting pricing strategies in place, expanding territories, and uncovering customer needs in order to deliver solutions.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Communicative and team-oriented, with ServiceNow expertise.

Accomplishments

  • Led the internal launch of a new product line generating 24% higher sales than forecasted in the first quarter post-launch.
  • Reduced customer churn rate by 81% through strategic customer engagement initiatives and improved feedback loops.
  • Optimized sales team’s use of CRM software (SAP) to improve client interactions, resulting in a 43% boost in customer satisfaction and retention.
  • Created custom tools using SAP that enabled data-driven decision-making across the sales department, enhancing operational efficiency by 20%.
  • Designed and rolled out an internal sales training program that improved new hire performance speed by 72% and met KPIs in under 3 months.
  • Reduced sales forecasting variance by 32% through enhanced data analytics training provided to the sales team.
  • Successfully executed end-to-end management of sales campaigns, securing 11 key new high-value accounts within two years.
  • Spearheaded the implementation of a sales automation tool that reduced lead response time by 3% and increased team efficiency.
  • Contributed to achieving quarterly targets 9% ahead of schedule by designing a more efficient territory management strategy.
  • Increased market share in the the Northeast region by 58% through targeted sales campaigns and improved client engagement practices.

Affiliations

  • Active Member, Strategic Account Management Association (SAMA) – Participated in strategies for building long-term partnerships with key clients.
  • Certified Data Analyst for Sales by Summit Group – Applied data analysis for sales forecasting and performance evaluation.
  • Contributor, Chief Sales Officer (CSO) Insights – Provided insights on long-term contract strategy and closing high-revenue deals.
  • Member, Global Sales Science Institute (GSSI) – Involved in adapting scientific approaches to sales funnel optimization and conversion.
  • Member, Account-Based Marketing Association – Engaged in sessions on personalizing customer experiences for high-value accounts.
  • Certified in Advanced Excel for Sales Professionals – Applied data-driven approaches for productivity measurement and optimization.
  • Certified Lead Generation Specialist by Beacon Labs – Implemented new funnels to successfully grow qualified lead volumes.
  • Member, Sales Management Association (SMA) – Collaborated on leadership sales optimization strategies.
  • Active Participant, Association of Strategic Alliance Professionals (ASAP) – Involved in formalizing new partnership models within sales channels.
  • Member, Business Marketing Association (BMA) – Helped create collaborative sales solutions in partnership with the marketing team.

Certifications

  • Google Analytics Certification
  • Customer Success Manager Certification (CSM)
  • Certified Marketing Cloud Email Specialist (Salesforce)
  • Certified Inside Sales Professional (CISP)
  • CompTIA A+ Technician
  • Certified Digital Marketing Professional (CDMP)
  • Google Ads Certification (Sales Focus)
  • Advanced Selling Techniques Certification from Meridian
  • Certified Sales Executive (CSE)
  • Six Sigma Yellow Belt - Summit Group

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