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Skills

  • Data interpretation from security systems
  • High-risk threat identification
  • Emergency drills coordination
  • Conflict resolution
  • Budgets
  • Hazardous items knowledge
  • Behavioral observations
  • Effective communication
  • Operational improvement
  • Passenger behavior monitoring

Work Experiences

  • Was in charge of ensuring the safety of transportation operations at commercial airports and train stations.
  • Achieved zero security incidents over a 12-year period.
  • Achieved reduction over 2020.
  • Collaborated with local law enforcement.
  • Consistently exceeded detection goals during random secondary screenings, identifying 14 prohibited items over the course of 2017.
  • Achieved results over 15 months.
  • Achieved a 83% decrease in unauthorized entries.
  • Achieved results over the course of 2019.
  • Analyzed passenger flow to suggest operational improvements, resulting in a 45% reduction in wait time at security checkpoints during peak hours.
  • Ensured the safety of the traveling public by conducting explosives residue tests.

Summaries

  • Clear understanding of workflow optimization and performance reporting as well as strategic planning training.
  • Achieved a 18% reduction in procedural complaints.
  • Adept at working under pressure.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished screener recognized by management for exceeding detection goals during random secondary screenings, identifying 11 prohibited items in 2016.
  • Resilient individual with extensive experience operating method and system security equipment in high-stress situations.
  • Within Customer Service, senior Transportation Security Screener and outstanding performer in cross-functional collaboration and process improvement.
  • Difficult situations are handled calmly and within guidelines.
  • By carefully inspecting items with X-ray technology, they were able to prevent security breaches.
  • Knowledgeable in the use of x-ray and other security equipment.

Accomplishments

  • Provided real-time operational updates to senior management, leading to improved response times in managing high-stress security situations at system.
  • Resolved product issue through consumer testing.
  • Reduced passenger throughput delays by 68% by optimizing security lane assignments and adjusting equipment usage during peak hours.
  • Improved overall passenger experience by reducing checkpoint wait times by 40% through efficient lane management and effective use of security equipment.
  • Collaborated with TSA leadership to adjust checkpoint staffing schedules during peak travel times, reducing wait times by 71% without compromising security protocols.
  • Implemented fraud detection best practices during document verification, leading to the identification and apprehension of 2 individuals attempting to travel using stolen identities.
  • Conducted detailed behavioral assessments based on TSA-defined behavior detection criteria, identifying and reporting 17 potential security threats in 2021.
  • Received commendation for superior attention to detail that led to the successful identification of 14 restricted items normally missed during manual screening processes.
  • Calibrated and maintained 4 types of security equipment, ensuring all devices were compliant with TSA operational standards for threat detection.
  • Provided on-the-job mentorship for newly hired TSA officers, increasing their performance reviews by 84% after 2018 of service.

Affiliations

  • Association of Information Technology Professionals
  • Airport Security Coordinators (ASC) Training Certification
  • Member, Air Transport Security Group (ATSG)
  • Completed Airport Security Coordinator Training (ASC)
  • Participated in National Transportation Safety Board (NTSB) Security Drills
  • Member, National Emergency Management Association (NEMA)
  • Transportation Security Administration (TSA) Certified Security Screener
  • Certified in Security Operations by ASIS International
  • Affiliate Member of the Transportation Security Administration Alumni Association
  • Certified Counterterrorism Specialist (CCTS) by GCTC

Certifications

  • Active Shooter Response Certification - framework
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Transportation Worker Identification Credential (TWIC) - procedure
  • CompTIA Network+
  • ServSafe
  • Certified Anti-Terrorism Specialist (CATS) - Harbor & Co.
  • Behavioral Detection Training - metric
  • Emergency Response Team Member Certification - Summit Group
  • First Aid/CPR Certified

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