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Skills

  • First Aid/CPR
  • Event planning for category workshops
  • Building compliance monitoring
  • Resident academic support
  • Crisis intervention
  • Resident program development
  • Project organization
  • Resident satisfaction management
  • Cleanliness management
  • Team management

Work Experiences

  • Awarded Excellence Award for outstanding resident care.
  • Conducted daily room inspections for 16 residents.
  • Collaborated with housekeeping and maintenance teams, ensuring all units met Six Sigma standards prior to move-in.
  • Collaborated with campus police.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Achieved a 78% decrease in incident reports.
  • Collaborated with the facilities team to address and resolve maintenance issues, leading to a 51% improvement in overall building conditions.
  • Awarded Innovation Award for consistently achieving 59% resident satisfaction over 15 consecutive semesters.
  • Achieved a 78% reduction in unresolved requests.
  • Worked with clients to help them make better life choices and get the most out of programs.

Summaries

  • Acclaimed for building resident-focused feedback systems, House Monitor recognized for 35% improvement in satisfaction based on 2016 survey responses.
  • Collaborated with teams.
  • Accomplished House Monitor.
  • Achieved 37% participation from the resident population.
  • Costs were consistently reduced while profits were increased.
  • Achieved 59% resident participation in emergency scenarios.
  • Achieved a 76% reduction in conflict-related complaints.
  • Community-focused House Monitor skilled in organizing social events attended by over 16 residents, resulting in stronger resident connections and reduced isolation.
  • Achieved Outstanding Service Award for my expertise in developing safety programs and fostering a secure residential environment, resulting in a safer, more cohesive community.
  • Achieved 76% improvement in building conditions.

Accomplishments

  • Led 6 trainings on resident code of conduct, ensuring complete understanding of rules among 80% of residents.
  • Implemented a structured feedback system, collecting 13 data points from residents to improve community engagement and satisfaction.
  • Utilized conflict resolution skills to mediate disputes between residents, achieving positive outcomes in 48% of cases.
  • Coordinated to ensure all incoming residents received an orientation on house policies, contributing to a smoother onboarding for 55% of new residents.
  • Fostered a sense of community among 14 residents by organizing inclusive cultural and educational events, increasing resident satisfaction and decreasing behavioral incidents.
  • Implemented a new incident reporting system, resulting in faster resolution of concerns with a 70% decrease in repeat incidents.
  • Supported the academic and personal growth of residents by providing ongoing mentorship and advocating for additional resources, which increased overall resident retention by 46%.
  • Conducted 12 safety drills and educational workshops, increasing resident engagement with emergency protocols by 51% through data-driven evaluations.
  • Assisted in move-ins and move-outs, ensuring all units passed OSHA standards and residents’ needs were addressed promptly.
  • Resolved safety and security violations within the past year, with 44% of issues being fully addressed within 24 hours according to policy.

Affiliations

  • National Alliance on Mental Illness (NAMI) - Campus Chapter
  • American Marketing Association
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Certified Residential Life Professional (CRLP)
  • Student Wellness Advocacy Group Summit Group
  • Title IX Certification for Residential Staff
  • Jaycees
  • International Association of Campus Law Enforcement Administrators (IACLEA)

Certifications

  • Certificate in Safe House Management from process
  • First Aid/CPR Certified
  • Emergency Preparedness Certificate for Residential Care Facilities
  • Certified Community Housing Conflict Resolution Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Residential Engagement and Crisis Resolution Certification by Summit Group
  • Certified Housing Support Professional (CHSP) from an Accredited Housing Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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