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Skills

  • Team management
  • Proficiency in Salesforce
  • Interdepartmental coordination
  • Team building
  • Project organization
  • Problem resolution
  • MS Office
  • Operational improvement
  • Communication skills (verbal and written)
  • Data analysis for benefit trends

Work Experiences

  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Communicated with employers.
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Captured relevant labor market information and statistics to assist in forecasting unemployment trends for Phoenix.
  • Conducted detailed audits of unemployment benefits claims.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Captured relevant labor market information.
  • Conducted detailed audits of unemployment benefits claims, identifying 43% in erroneous payments and facilitating corrections.
  • Assisted job seekers by conducting detailed eligibility interviews and verifying employment histories using Jira.
  • Collaborated with method for timely distribution of unemployment benefits.

Summaries

  • Committed to project excellence, known for leading process optimization efforts that drove efficiency gains of 74% in unemployment claim processing using Jira.
  • Proficient at administering program assessments, analyzing client and job data, and maintaining client files.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with internal departments.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Attentive Employment Security Clerk.
  • Accelerated unemployment claim approvals.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Achieved 62% improvements in claim verification times.

Accomplishments

  • Partnered with metric to roll out a new verification system that accelerated unemployment benefit processing by 84%.
  • Implemented an automated claimant notification system, enhancing communication response time by 71%.
  • Supported over 17 clients per month through high-volume call management, resolving disputes and answering benefit-related questions with 56% satisfaction rate.
  • Initiated and led a cross-department training program on unemployment claim software, resulting in a 56% reduction in processing errors.
  • Performed compliance audits on 42% of processed claims, enhancing accuracy and alignment with federal guidelines.
  • Collaborated with team of 8 in the development of system.
  • Reduced average claim processing time by 29% by identifying and addressing bottlenecks in the verification process.
  • Successfully liaised between claimants and benefit distribution teams to resolve discrepancies, reducing unresolved cases by 50%.
  • Collaborated with 6-member team to verify eligibility for unemployment benefits, resulting in a 55% faster turnaround time.
  • Trained 6 new hires on unemployment benefits procedures and use of Power BI, increasing department efficiency by 35%.

Affiliations

  • United States Department of Labor Affiliates (USDOL Affiliates)
  • National Employment and Training Association (NETA)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Federal Managers Association (FMA)
  • Council for Workforce Development (CWD)
  • Government Benefits Appeals Professionals Network (GBAPN)
  • International Council of Nurses
  • National Association of Government Employees (NAGE)
  • National Association of Social Workers

Certifications

  • Microsoft Office Specialist (MOS) Certification
  • Certified Nonprofit Benefits Specialist (CNBS)
  • ServSafe
  • Certified Public Manager (CPM)
  • Economic Development Finance Certification (EDFC)
  • Certified Information and Referral Specialist (CIRS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Employment Support Professional (CESP)
  • Project Management Professional (PMP)
  • OSHA Certification for Confidential Data Handling

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