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Skills

  • Customer service
  • Data analysis for benefit trends
  • Job seeker support
  • Appointment scheduling
  • Team management
  • Interdepartmental coordination
  • Document verification
  • Applicant engagement
  • MS Office
  • Claimant eligibility interviews

Work Experiences

  • Communicated with employers.
  • Assisted clients in navigating online portals.
  • Addressed contested benefit claims.
  • Analyzed unemployment insurance claims.
  • Collaborated with process to ensure timely distribution of unemployment benefits to 12 recipients, increasing satisfaction rates by 41%.
  • Assisted clients with appeal processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Achieved 74% adherence to program regulations.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.

Summaries

  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Eligibility Specialist with a background in assisting people in understanding and obtaining affordable options.
  • Adhered to GDPR and HIPAA regulations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional who can keep accurate records, schedule appointments, and handle a variety of administrative tasks in both English and Spanish.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Analytical Employment Security Clerk experienced in fraud detection methodologies, successfully identifying 72% overpayment discrepancies and implementing corrective measures.
  • Achieved a 61% improvement in file accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.

Accomplishments

  • Reduced call response time by 54% through efficient queue management in a high-volume call center environment.
  • Maintained data confidentiality using system, ensuring all actions met state and federal privacy laws, including CPA.
  • Reduced average claim processing time by 29% by identifying and addressing bottlenecks in the verification process.
  • Created detailed monthly performance reports on benefit claims distribution for the Southeast, contributing to policy adjustments and process optimizations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed and processed unemployment claims with 54% accuracy, ensuring compliance with state and federal regulations.
  • Implemented an automated claimant notification system, enhancing communication response time by 71%.
  • Streamlined data entry processes through software automation, achieving a 37% increase in data processing speed.
  • Managed case records for over 14 unemployment claims, ensuring accurate and timely processing with compliance to Illinois regulations.
  • Designed a training manual for using Asana, improving employee onboarding efficiency by 18%.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Rotary International
  • International Council of Nurses
  • International Public Management Association for Human Resources (IPMA-HR)
  • Jaycees
  • American Association for Employment in Education (AAEE)
  • National Employment Lawyers Association (NELA)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant
  • OSHA Certification for Confidential Data Handling
  • Certified Employment Support Professional (CESP)
  • Certified Information Systems Auditor (CISA)
  • Economic Development Finance Certification (EDFC)
  • Certified Policy and Legislative Compliance Specialist (CPLCS)
  • Lean Six Sigma Yellow Belt Certification
  • Global Career Development Facilitator (GCDF)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Manager (CPM)

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