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Skills

Company organization
HR collaboration and alignment
Organization
Business operations
Labor Trend Analysis
Employee retention strategies
Cost control and overtime reduction
Communications
Labor negotiations
Supervision

Work Experiences

Developed forward-thinking approaches to achieve objectives by forecasting expected personnel demands.
Achieved 33% participation from employees.
Aided market expansion efforts while also implementing process improvements in order to conduct demand analysis and boost the bottom line.
Evaluated and aligned compensation packages to market in order to attract highly qualified applicants for open positions within the organization.
Aligned operational practices.
Avoided compliance violations.
Achieved on-time project delivery for 4 consecutive quarters.
Oversaw 2 employees to reduce workflow halts and ensure project completion on time.
Identified and resolved complex employee issues that had an impact on management and business decisions.
Developed metric and initiative strategies to implement long-term growth initiatives.

Summaries

Adept at analyzing labor trends and forecasting demand, resulting in a 81% increase in workforce utilization through strategic scheduling efforts.
Industry compliance is something about which I'm well-versed.
Achieved a 27% productivity increase.
Balance organizational targets with compliance and employee demands to ensure well-organized and efficient HR operations.
Adept at analyzing labor trends.
Operations Workforce Manager is a multi-talented Operations Workforce Manager who is consistently rewarded for planning and operational improvements.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Achieved a 76% increase in adherence.
Adapted workforce needs with employee preferences.
Operations Workforce Manager with 15 years of successful workflow optimization and stakeholder engagement experience.

Accomplishments

Developed and implemented a shift bidding system that enhanced workforce satisfaction and reduced overtime expenses by 37%.
Reduced operational inefficiencies by using real-time data to adjust staffing levels dynamically, achieving a 46% improvement in response time.
Collaborated with finance to develop detailed workforce cost forecasting models, maintaining labor cost drift below 58% for 2018.
Collaborated with IT to implement new workforce technology to allow for more accurate shift planning, reducing operational delays by 52%.
Assessed and reworked shift rotation methodologies, achieving 66% better employee satisfaction and coverage for high-demand periods.
Drove workforce analytics adoption across the department, resulting in better data utilization and a measurable 77% improvement in staffing accuracy.
Led monthly workforce management meetings with senior leadership, resulting in more agile decision-making and 39% faster responses to labor changes.
Enhanced real-time operations management protocols, cutting response times to scheduling changes by 66%.
Worked closely with HR to streamline onboarding and training programs, reducing ramp time for new employees by 15%.
Worked with cross-functional teams to develop and track workforce KPIs, ensuring alignment with long-term business goals and regulatory requirements.

Affiliations

Certified Workforce Management Professional (CWMP)
Freemason
Workforce Productivity Analysts Group
National Association of Social Workers
American Management Association (AMA) – Leadership for Workforce Efficiency
Project Management Institute (PMI) Risk Management Professional ITIL
Human Capital Institute (HCI) – Strategic Workforce Planning Certificate
Lions Club
Society of Human Resource Management
Society of Women Engineers

Certifications

Certified Customer Service Manager (CCSM) by The Institute of Customer Service
Financial Forecasting and Modeling Certification by method
Certified Professional in Human Resources (PHR) by process
Certified Scheduling Analyst (CSA)
Advanced Management Program (AMP) by initiative
Human Capital Strategy Certification by HCI
Society for Human Resource Management - Certified Professional (SHRM-CP)
Business Strategy and Operations Management by Harvard Business School
CompTIA Security+
CompTIA A+ Technician

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