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Skills

  • Labor budget optimization
  • Company organization
  • Labor Trend Analysis
  • Regulatory compliance
  • Employee retention strategies
  • Data-driven decision making
  • Project organization
  • Absenteeism reduction strategies
  • MS Office
  • Workforce improvements

Work Experiences

  • Used the Workday system to accurately prepare 6 months payroll and track data.
  • Educated management on successful policy implementation and enforcement actions to avoid employee legal entanglements.
  • Assisted in the transition to cloud-based workforce management software.
  • Allowed for proactive shift coverage adjustments.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Was in charge of a variety of benefit programs, including 401K, medical, dental, and vision coverage.
  • Developed forward-thinking approaches to achieve objectives by forecasting expected personnel demands.
  • Reduced workers' compensation claims by implementing a corporate safety training program.
  • Advised senior management on workforce budget allocation.
  • Analyzed labor trends.

Summaries

  • Achieved 76% higher satisfaction scores.
  • Achieved a 27% productivity increase.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Driven and decisive, with a strong desire to build and retain high-performing teams.
  • Process improvement and project management are my specialties.
  • EEOC and other relevant compliance statutes are well-versed.
  • Strong track record of enhancing collaboration and consensus in a variety of Human Resources company settings.
  • Operations Workforce Manager with 15 years of successful workflow optimization and stakeholder engagement experience.
  • Human Resources executive with a wide range of skills who has been successful in cutting costs and raising the company's profile in the job market.
  • Accomplished in implementing workforce management systems across multi-location businesses, driving a 34% decrease in overstaffing while enhancing operational efficiency.

Accomplishments

  • Implemented innovative remote workforce engagement strategies, resulting in a 29% engagement improvement and productivity increase across customer success.
  • Initiated cross-departmental collaboration with the training team on the delivery of a new scheduling tool, reducing manual scheduling errors by 45%.
  • Forecasted workforce requirements based on long-term business objectives, achieving a 46% decrease in staffing shortages during peak hours.
  • Partnered with HR and compliance to ensure that scheduling abided by all labor laws, avoiding 3 potential regulatory issues.
  • Assessed and reworked shift rotation methodologies, achieving 66% better employee satisfaction and coverage for high-demand periods.
  • Instituted a culture of data-driven decision-making, leading to a 70% reduction in overstaffing and improved planning precision.
  • Successfully reduced avoidable absences by implementing preventive employee wellness programs, saving up to 82% in operational costs.
  • Led transition to advanced workforce management platforms, enhancing forecasting accuracy by 84% and optimizing shift assignments.
  • Collaborated with finance to develop detailed workforce cost forecasting models, maintaining labor cost drift below 58% for 2018.
  • Proposed and executed the integration of workforce management software that elevated forecast accuracy by 63% and reduced scheduling conflicts.

Affiliations

  • American Medical Informatics Association
  • Global Business Leaders for Workforce Optimization Association
  • Society of Women Engineers
  • HRCI – Workforce Management Certification
  • Association of Strategic Workforce Planners (ASWP)
  • Project Management Institute (PMI) Risk Management Professional ITIL
  • American Production and Inventory Control Society (APICS), Certification in Workforce Efficiency
  • Global Professional in Human Resources (GPHR) Certification
  • Project Management Institute (PMI) - Agile Certified Practitioner
  • Institute of Supply Chain Management (ISM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Change Management Certification by Prosci
  • Certified Business Operations Professional (CBOP)
  • Workforce Management Professional Certification (WFMPC) by The Workforce Institute
  • Certified Workforce Optimization Manager (CWOM)
  • CompTIA A+ Technician
  • Certified Employee Retention Specialist (CERS) by HRCI
  • Business Strategy and Operations Management by Harvard Business School
  • Project Management Professional (PMP)

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