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Skills

  • Powerful negotiator
  • Hardware evaluation
  • Process implementation
  • Project organization
  • Report writing
  • Clerical support
  • Code validation skills
  • Client assessment and analysis
  • Risk management processes and analysis
  • Problem resolution

Work Experiences

  • Achieved a 32% compliance audit pass rate.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Was able to recognize and understand the signs of physical and substance abuse, as well as other debilitating circumstances.
  • Acted as a mandatory abuse reporter in a confidential and conscious manner.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Standard helped me achieve $171,000.
  • Achieved 45% improvement in targeted outcomes.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Conducted interviews with service applicants and assisted with application completion as needed.

Summaries

  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Adept in coordinating transportation services.
  • Costs were consistently reduced while profits were increased.
  • Knowledgable in a variety of design and testing methodologies.
  • Advocated for rights and entitlements for clients during eligibility appeals, securing positive outcomes in 43% of cases.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Interacts with clients and service providers, translating information and assisting aid recipients with the completion of paperwork.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved 23% increase in youth participation.
  • In stressful situations, a supportive Human Services Technician offers agility and confidence.

Accomplishments

  • Ensured compliance with HIPAA and other federal regulations by maintaining up-to-date and secure client records, streamlining data management processes.
  • Provided direct support to improve benefit eligibility process for clients, increasing service satisfaction rates by 50%.
  • Developed a resource directory for clients, featuring specialized services in healthcare, housing, and employment, improving service access by 19%.
  • Developed new client interview protocols that increased intake efficiency by 27%, allowing the team to assist more clients in less time.
  • Increased sales 13% over 6 months.
  • Supervised client medication management and coordinated with procedure to ensure adherence to prescribed treatment plans, reducing medication non-compliance by 62%.
  • Liaised with 10 community resources to facilitate client access to housing, healthcare, and employment services, improving overall success rate by 26%.
  • Worked collaboratively with a multidisciplinary team of 13, improving holistic care plans for metric and reducing service delays by 46%.
  • Implemented goal setting strategies that helped 10 clients achieve self-sufficiency through actionable and personalized care plans.
  • Maintained strong relationships with 5 community organizations, resulting in a referral follow-through rate increase of 71% for key services.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • Council for Standards in Human Service Education (CSHSE)
  • International Federation of Social Workers (IFSW)
  • National Council for Behavioral Health (NCBH)
  • National Family Support Network (NFSN)
  • Society for the Teaching of Psychology (STP)
  • American Medical Informatics Association
  • National Association of Social Workers
  • International Association for Social Work with Groups (IASWG)

Certifications

  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Project Management Professional (PMP)
  • Certified Peer Support Specialist (CPSS) - system
  • Certification in Outcomes-Based Program Evaluation - standard
  • Child Welfare Certification - process
  • Certified Protection Officer (CPO)
  • Certified in Diversity, Equity, and Inclusion (DEI) - standard
  • Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Volunteer Administration (CVA)

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