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Skills

  • MS Office
  • Hardware installation and configuration
  • Data security protocols
  • Help Desk Operations
  • Customer-centric service approach
  • Team building
  • Inventory Management Solutions
  • Metric equipment
  • Budget management for IT purchases
  • Classroom technology integration

Work Experiences

  • Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
  • Achieved a 43% reduction in hardware-related service requests by implementing preventative maintenance schedules for campus devices.
  • Achieved a 54% reduction in service requests.
  • Awarded in 2016.
  • Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
  • Achieved a 72% reduction in phishing incidents.
  • Collaborated with the media department to set up AV systems during campus events, ensuring seamless integration with various platforms.
  • Brought issues to Campus Technician's attention so that effective solutions could be implemented right away.
  • Achieved a 45% improvement in system uptime.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 6% increase in overall employee satisfaction.

Summaries

  • Background ordering cleaning supplies, removing trash and recyclables, and performing restroom repairs for 13 years.
  • Expert at planning facility maintenance to reduce downtime and safety risks.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Multitasks and works well in high-volume, fast-paced environments.
  • Maintenance Supervisor with 11 years of experience leading teams in maintenance-related roles.
  • With top-notch repair knowledge and technical expertise, skilled Campus Technician is adept at troubleshooting.
  • Actively worked to develop a self-help knowledge base, empowering users to solve common IT issues, reducing technician intervention by 32% and increasing efficiency.
  • Adept at deploying automated technical support solutions, leading to a 28% reduction in issue resolution times and increased staff productivity.
  • Construction worker with a successful track record in maintenance, repair, and general labor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Provided maintenance and technical assistance for multimedia systems, including projectors and sound equipment, ensuring 32% uptime across all classroom facilities.
  • Provided in-person technical support to 7 users, resolving hardware/software issues with minimal downtime.
  • Led the development of SOPs for IT-related incidents, reducing response time for unforeseen technical challenges by 71%.
  • Liaised with vendors to troubleshoot and replace faulty tech equipment, reducing downtime in high-priority labs by 77%.
  • Delivered troubleshooting and support for Adobe Creative Suite, contributing to the resolution of 11 student and faculty issues within the first week of deployment.
  • Spearheaded cybersecurity initiative that reduced system vulnerabilities by 19%, improving overall network security.
  • Revised and updated technical documentation, standardizing troubleshooting protocols across 18 campus facilities.
  • Documented and resolved procedure which led to process.
  • Assisted with the implementation of multi-factor authentication (MFA), bolstering network security and reducing unauthorized access by 17%.
  • Regularly performed backups, malware scans, and system optimization for campus computers to ensure consistent performance.

Affiliations

  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Educational Technology Support Network
  • Microsoft Professional Program (MPP) – School Technologist Group
  • International Technology and Engineering Educators Association (ITEEA)
  • Apple Certified Support Professional (ACSP) Group
  • IEEE Computer Society
  • American Society of Safety Professionals
  • Cisco Networking Academy Alumni Association

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA A+ Certification
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Wireless Network Administrator (CWNA)
  • Certified Data Center Technician Professional (CDCTP)
  • Certified Ethical Hacker (CEH)
  • CompTIA Network+ Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified

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