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Skills

  • Operational improvement
  • Communication with funeral directors
  • Team management
  • First Aid/CPR
  • Dermasurgery techniques
  • Fluency in French (for diverse client interaction)
  • Handling special requests for deceased presentation
  • Customer service
  • Cremation procedures (state or local standards)
  • Conflict resolution

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered arterial and cavity embalming procedures.
  • Addressed post-embalming complications.
  • Applied precise application techniques.
  • Administered arterial and cavity embalming procedures, adhering to all industry safety standards to prevent exposure to harmful chemicals.
  • Collaborated with families to ensure cosmetic procedures on remains aligned with their preferences, increasing client satisfaction by 40%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with families on cosmetic procedures.

Summaries

  • Ambitious Apprentice Embalmer with demonstrated excellence in maintaining strict regulatory compliance, significantly reducing the firm’s risk of legal complications.
  • Collaborated with families on cosmetic preferences.
  • Adept at reducing tissue damage.
  • Achieved a 76% reduction in workplace contamination incidents.
  • Committed to ensuring full compliance.
  • Contributed to overall service quality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Clear understanding of process improvement and quality assurance as well as data analysis training.
  • Assisted senior embalmers.
  • Within Miscellaneous, senior Apprentice Embalmer and outstanding performer in stakeholder engagement and workflow optimization.

Accomplishments

  • Achieved outstanding performance reviews for consistently demonstrating attention to detail and professionalism in all aspects of the embalming process.
  • Documented and resolved process which led to procedure.
  • Successfully embalmed over 7 bodies in compliance with state regulations, ensuring safe handling and storage prior to memorial services.
  • Enhanced preparation process by reducing time spent on body preservation tasks by 81%, resulting in a more efficient workflow.
  • Maintained stringent safety guidelines during the handling and use of embalming chemicals, minimizing hazardous exposure risks and ensuring workplace safety.
  • Updated embalming procedural manuals with revisions reflecting recent advancements in chemical preservation, assisting the team in staying compliant.
  • Led intake and documentation processes for remains while working with a team of 5 to ensure all required paperwork was accurate and legally compliant.
  • Provided crucial support to grieving families by clearly communicating embalming and cremation procedures, resulting in 26% increase in client satisfaction.
  • Completed specialized embalming training in 2017, gaining expertise in advanced preservation techniques endorsed by the Vantage.
  • Guided grieving families through the embalming and preparation options, resulting in more personalized memorial services and higher post-service reviews.

Affiliations

  • Toastmasters
  • American Marketing Association
  • American Medical Informatics Association
  • International Death Care Professionals Network
  • National Embalming Academy
  • Society of Restorative Embalmers and Cosmetologists
  • Rotary International
  • International Order of the Golden Rule (OGR)
  • National Funeral Directors Association (NFDA)
  • Mortuary Fraternity/Sorority system

Certifications

  • NFDA Certified Preplanning Consultant (CPC)
  • Certified Mortuary Science Technician
  • Certified Public Accountant
  • Certified Postmortem Reconstruction Specialist (CPRS) – National Funeral Directors & Morticians Association
  • Green Funerals and Natural Burial Certification – Green Burial Council
  • Certificate in Advanced Restorative Techniques – Cedar Works
  • CompTIA A+ Technician
  • Eye Enucleation and Cornea Procurement Training
  • American Board of Funeral Service Education (ABFSE) Accredited Degree in Mortuary Science
  • Certified Eye Enucleator – Eye Bank Association of America (EBAA)

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