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Skills

  • Business Development
  • Accounts payable/receivable
  • Program marketing
  • Support Ticket Triage
  • Client-focused
  • Music showcase training
  • Operations management
  • Bilingual in Mandarin
  • Tax preparation
  • Pet charting information

Work Experiences

  • Complied with all category and process customer privacy and security regulations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved a 70% increase in positive feedback.
  • Implemented effective sales techniques and increased product sales to over $17 in the past year.
  • Process helped me achieve $197,000.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created and implemented diagnostic protocols for detecting and verifying faults using remote testing techniques.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Dependable
  • Determined sales and marketing professional with 16 years of experience in method industry.
  • Technical Services Specialist is articulate and driven to succeed.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Expert
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Supported the integration of third-party systems into company infrastructure, increasing operational efficiency by 26% %.
  • Implemented new ticket prioritization strategies, reducing overall ticket response times by 9 minutes on average.
  • Developed a knowledge base repository for internal customer service, improving ticket resolution speed by 81%.
  • Assisted 8 key accounts with integration of complex data-migration systems, reducing data transfer failure rates to under 73% %.
  • Orchestrated disaster recovery planning, reducing potential downtime in critical systems by 55% post-implementation.
  • Designed and executed a hardware procurement strategy, saving the company 2 in OPEX while maintaining optimal performance.
  • Served as the on-call point-of-contact during after-hours, resolving 63% of escalated incidents without the need for further escalation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively identified recurring issues in SAP, leading to long-term fixes and reducing support calls by 20%.
  • Improved resource management by optimizing third-party vendor workflows, reducing downtime in system integrations by 8 hours.

Affiliations

  • Amazon Web Services (AWS) User Group
  • International Association for Contract and Commercial Management (IACCM)
  • Italian Internet Warriors Group (IIWG)
  • Global Software Engineering Professionals (GSEP)
  • HELP DESK Institute (HDI) Professional Member
  • International Association of IT Asset Managers Membership
  • Certified ScrumMaster (CSM) Alumni Group
  • CompTIA Professional Membership
  • International Association of Administrative Professionals
  • Association for Computing Machinery

Certifications

  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Red Hat Certified System Administrator (RHCSA)
  • Google IT Support Professional Certificate
  • Certified Information Systems Auditor (CISA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Endpoint Security Specialist Adobe Creative Suite
  • Fortinet NSE 4 - Network Security Professional
  • Certified Wireless Network Administrator (CWNA)

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