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Skills

  • First-time accuracy in assessments
  • Fraudulent claim reduction by 51%
  • Claim cycle time reduction
  • Mentorship and Training Programs
  • Coordination with local authorities
  • Complex liability case expertise
  • System equipment
  • High-value claim settlements
  • Regulatory compliance
  • Organization

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved a 69% reduction in avoidable claims.
  • Authenticated repair invoices and verified third-party contractor bids to align final payouts with policy and market trends, ensuring 60% accuracy.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Achieved 71% closure rate.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of method project by initiative team, which resulted in method.
  • Allowed the company to manage future liabilities.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Analyzed photographic and physical evidence to substantiate claim validity, reducing fraudulent claims by 37%.

Summaries

  • Astute insurance professional with 3+ years of experience assessing properties, determining liabilities, and negotiating settlements.
  • Certified in storm-related structural damage evaluation, providing expert assessments for residential and commercial properties with attention to detail.
  • Adept at negotiating complex high-value settlements above $11, delivering results that exceed company targets consistently over two years.
  • Achieved a 18% customer satisfaction rating.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bringing a proven track record of success in Field Adjuster roles throughout a progressive insurance industry career.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Field Adjuster is a multi-talented Field Adjuster who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Utilized method and Microsoft Excel for real-time damage assessment, resulting in 32% quicker turnaround on claims.
  • Developed a cost mitigation strategy that saved the company $6 per 2021 through cautious claim settlements.
  • Directed catastrophe response and coordinated resources for property restoration in Atlanta, ensuring operations commenced within 18 months.
  • Proactively identified trends in claims data for 2019, contributing to strategic adjustments that saved over $16 in future payouts.
  • Collaborated cross-functionally with underwriting to flag high-risk policies, reducing subsequent claims by 77%.
  • Implemented a claims handling process that reduced claim cycle time by 77%, improving customer retention.
  • Mitigated legal exposure by ensuring adherence to updated state regulations and industry standards in claim processing in Denver.
  • Deployed recovery solutions for damaged assets worth $8, achieving a 30% salvage rate.
  • Provided prompt emergency assessments and resource strategies that led to rapid customer resolution within two years.
  • Executed deep-dive investigations into fraudulent claims, reducing unwarranted payouts by $10 over one year.

Affiliations

  • Certified Xactimate Estimator - framework
  • Lions Club
  • National Association of Social Workers
  • Volunteer, National Disaster Recovery Fund - framework
  • Certified Claims Professional Accreditation Council (CCPAC)
  • Specialized Course, Forensic Property Damage Evaluation from Lakeside Partners
  • Professional Liability Underwriting Society (PLUS)
  • Project Management Institute
  • Jaycees
  • Claims Adjuster Licensing Advisory Committee Portland

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • State Insurance Adjuster License Oregon
  • Certified Public Accountant (CPA)
  • HAZWOPER 40-Hour Certification
  • Accredited Adjuster (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Fraud Identification (CPFI)
  • Drone Pilot License for Aerial Damage Assessment (Part 107)
  • Cisco Certified Internetwork Expert (CCIE)

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