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Skills

  • Project organization
  • Complex liability case expertise
  • Mentorship and Training Programs
  • Process improvement
  • Damage estimate preparation via initiative
  • On-site Damage Inspections
  • Team management
  • High-value claim settlements
  • Disaster recovery assessments
  • Team building

Work Experiences

  • Allowed the company to manage future liabilities.
  • Achieved 83% resolution of pre-escalation issues.
  • Gathered and tracked evidence in support of legal processes.
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.
  • Aligned final payouts with policy and market trends.
  • Looked into and assessed property damage, as well as reviewing property damage estimates.
  • Authenticated repair invoices.
  • Assisted in field pilot projects.
  • Achieved 71% closure rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Oversee 8 cases per month with care.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved savings over the past year.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Costs were consistently reduced while profits were increased.
  • Conducted immediate customer need assessments.
  • Hardworking Field Adjuster with 11 years of telecommuting experience meeting customer needs.
  • Clear understanding of vendor management and team leadership as well as stakeholder engagement training.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.

Accomplishments

  • Developed a cost mitigation strategy that saved the company $6 per 2021 through cautious claim settlements.
  • Proactively identified trends in claims data for 2019, contributing to strategic adjustments that saved over $16 in future payouts.
  • Assessed property damage on-site using Salesforce tools, achieving 44% accuracy in final assessments.
  • Responded to 8 client inquiries with deep knowledge of policy terms, resolving 47% of cases pre-escalation.
  • Provided prompt emergency assessments and resource strategies that led to rapid customer resolution within two years.
  • Documented and resolved method which led to category.
  • Leveraged advanced stakeholder engagement in property damage assessment, raising appraisal accuracy by 73% in under one year.
  • Spearheaded recovery efforts for framework inventory loss, enabling the company to recoup over $12 in salvage value.
  • Coordinated with local authorities and compliance teams to ensure claims met jurisdictional legal standards, reducing audit flags by 54%.
  • Implemented a disaster recovery protocol, cutting down damage evaluation timelines to within one year for catastrophic loss events.

Affiliations

  • Jaycees
  • Trainer and Educator for Continuing Adjuster Education Programs - 2015
  • Freemason
  • Volunteer, Claims Adjuster Disaster Relief Task Force
  • Certified Adjuster, category Department of Insurance
  • Specialized Course, Forensic Property Damage Evaluation from Lakeside Partners
  • Affiliate Member, National Association of Public Insurance Adjusters (NAPIA)
  • Certified Claims Professional Accreditation Council (CCPAC)
  • Rotary International
  • Member, Auto Insurance Adjusters Association

Certifications

  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Fraud Identification (CPFI)
  • CompTIA A+ Technician
  • Certified Property and Casualty Underwriter (CPCU)
  • Fire and Smoke Restoration Technician (FSRT)
  • Certificate of General Security Awareness For Field Adjusters 2020

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